[Remote] Senior Customer Reliability Engineer (US) at Replicated

Chicago, Illinois, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Commercial Software Distribution, Enterprise SoftwareIndustries

Requirements

Candidates should have at least 3 years of professional experience in Linux system administration, including advanced troubleshooting of complex system and network issues, and the ability to clearly explain findings to customers. Experience with Kubernetes and Helm is also required.

Responsibilities

The Senior Customer Reliability Engineer will provide expert support to customers, resolving issues related to Kubernetes, Linux, and Replicated products by troubleshooting failures, identifying root causes, and implementing solutions. They will enable customer success by proactively guiding them on deploying, managing, and scaling applications, providing best practices, training, and assisting with onboarding. The engineer will collaborate with CREs and product engineers to share customer feedback, identify product improvements, and contribute to the product roadmap, with opportunities to develop coding skills and contribute directly to product enhancements over time. Continuous learning and professional growth are also key aspects of the role.

Skills

Kubernetes

Customer Support

Technical Troubleshooting

Application Deployment

Application Management

Problem-Solving

Commercial Software Distribution

Enterprise Software

Replicated

Distributes Helm charts for application management

About Replicated

Replicated provides a platform for businesses to manage and distribute their applications using Helm charts, which are packages of pre-configured Kubernetes resources. This platform is designed to help companies operate efficiently in various environments, including virtual private clouds, on-premises setups, and air-gapped Kubernetes clusters, which are isolated from the internet for security. By simplifying the management of applications in these complex environments, Replicated allows businesses to install and host their applications with just a few commands. The company serves a diverse range of clients, including 70 of the Fortune 100 companies, showcasing its reliability and trustworthiness in the enterprise software market. Replicated's goal is to facilitate secure and efficient application management for enterprises, charging businesses based on the number of applications managed and the level of service provided.

Culver City, CaliforniaHeadquarters

2014Year Founded

$82.7MTotal Funding

SERIES_CCompany Stage

Enterprise Software, CybersecurityIndustries

11-50Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Stock Options

Paid Vacation

Home Office Stipend

Professional Development Budget

Remote Work Options

Risks

Increased competition from cloud cost optimization startups may pressure Replicated's pricing.

The Replicated SDK (beta) may face adoption challenges if it doesn't meet vendor needs.

Focus on air-gapped clusters may limit market expansion as enterprises adopt hybrid strategies.

Differentiation

Replicated specializes in distributing commercial Helm charts to enterprise customers.

The platform supports air-gapped Kubernetes clusters, enhancing security and control.

Replicated serves 70 of the Fortune 100 companies, indicating high trust and reliability.

Upsides

Growing demand for Kubernetes-native security solutions boosts Replicated's market potential.

Increased interest in hybrid cloud solutions aligns with Replicated's integrated management tools.

Rising trend of enterprises optimizing software delivery pipelines supports Replicated's offerings.

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