Senior Strategy & Quality Assurance Manager

Jobber is seeking a passionate and experienced Senior Strategy & Quality Assurance Manager to join our Enablement & Innovation team.

Position Overview

Are you passionate about designing systems that measure impact, surface insights, and accelerate sales performance? Jobber exists to help people in small businesses be successful by transforming the way service is delivered through technology. We are looking for a Senior Strategy & Quality Assurance Manager to build the intelligence engine that powers our performance culture. This role will design our QA and measurement infrastructure, drive ongoing performance reviews, and identify the next-best investments that improve sales execution, speed, and scalability. You’ll work cross-functionally with Enablement, Sales, RevOps, and GTM leadership to surface trends, deliver proactive remediation, and turn insight into impact.

About Jobber

Jobber helps small home service businesses, like plumbers, painters, and landscapers, to quote, schedule, invoice, and collect payments from their customers, providing an easy and professional customer experience. We empower small businesses with the technology they need to thrive in a rapidly changing market.

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists.

The Team: Enablement

Enablement at Jobber exists to power performance across our GTM organization. We ensure every Jobberino in Sales has access to the systems, knowledge, and programs that help them be confident, effective, and successful. The Senior Strategy & Continuous Improvement function fuels this with insight, measurement, and QA.

Responsibilities

The Senior Strategy & Quality Assurance Manager will:

• Build quality assurance systems to monitor performance, surface risk, and guide remediation.
• Drive measurement programs, focusing on initiative ROI, time-to-impact, adoption, and readiness.
• Create dashboards, templates, and playbooks that connect enablement to business metrics.
• Lead retrospective and forecasting cycles that inform quarterly investment priorities.
• Use data to influence sales leadership, prioritize focus areas, and tell stories of impact.

How Success Will Be Measured

• % of initiatives with QA coverage and outcome tracking.
• Time-to-flag and remediation for execution risks.
• Volume and resolution rate of QA-identified gaps.
• % of revenue linked to QA-informed enablement interventions.
• Sales readiness score (completion × performance × QA validation).

What You'll Build

• A fully functioning enablement QA framework.
• Enablement dashboards with segmentation, cohort tracking, and ROI insights.
• Planning and prioritization tools for quarterly GTM alignment.

Who You'll Work With

• Enablement team (GTM, Core, Learning, Innovation, Knowledge).
• RevOps, Sales Managers, GTM Strategy, Finance.
• Data Science & AI team (for surfacing enablement data at scale).

Requirements

• Demonstrated years of experience in enablement, strategy, business operations, or analytics.
• Experience building measurement frameworks or QA systems for commercial teams.
• Strong fluency with sales metrics, dashboards, and reporting best practices.
• Passion for identifying performance gaps and enabling people with insight.

Application Instructions

Please refer to the original job posting for specific application instructions.

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