Solutions Architect - Data Observability

Location Type: Remote Employment Type: Full-Time

About Monte Carlo

As businesses increasingly rely on data to power digital products and drive better decision-making, it’s mission-critical that this data is accurate and reliable. Monte Carlo, the data reliability company, is the creator of the industry's first end-to-end Data Observability platform.

Named an Inc. Best Workplace for 2024, a DBTA Readers Choice for Best Data Observability Solution for 2024, a G2 Best Product for 2023, and the "New Relic for data" by Forbes, we've raised $236M from Accel, ICONIQ Growth, GGV Capital, Redpoint Ventures, IVP, and Salesforce Ventures. Monte Carlo works with data-driven companies like Fox, Pepsico, Amazon, American Airlines, and other leading enterprises to help them achieve trust in data.

About the Role

We’re looking for an experienced customer-facing Solutions Architect who loves helping people, solving problems, and wants to be a major factor in the success of our largest enterprise customers. This position is for someone with a strong technical aptitude, extensive customer-facing experience, and the ability to oversee multiple engagements.

Responsibilities

• Be a strategic technical counterpart to the Success team at Monte Carlo.
• Define project scope based on the customer's needs and requirements, guide clear outcomes, and communicate technical and value propositions.
• Deliver implementations of Monte Carlo, including on complicated data lake environments.
• Define "best practice" approaches for achieving a desired technical capability through Monte Carlo.
• Deliver training and enablement on advanced technical concepts to technical customers.
• Create collateral, documentation, and other technical materials as needed.
• Advocate on behalf of customers cross-functionally with Product, Engineering, Support, and Sales.
• Analyze customer trends and identify opportunities to drive product consumption growth.

Requirements

• 3-5 years of experience in a technical, customer-facing role, preferably within the data technology space.
• Proven ability to find creative solutions to unlock the value of our product.
• Ability to learn our customers’ data infrastructure to be prescriptive on how they should implement Monte Carlo.
• Firm understanding of some of the following: cloud data warehousing, data lakes, ETL concepts and workflows, BI solutions, SQL, and working with APIs. Networking experience is a plus.
• Experienced in use case discovery, scoping, and delivering complex solutions to multiple audiences.
• Experience working with Enterprise customers and managing multiple stakeholders and priorities.
• Been part of a high-performing team. We hold ourselves to a high bar and set ambitious goals.
• Experience identifying and improving internal and customer-facing processes.
• Previously worked in a startup environment. A high degree of ownership and appetite for ambiguity is critical, as well as a relentless desire to solve customer problems and chase down answers.
• Ability to travel to customer sites up to 25% of the time.

Company Culture & Values

Come As You Are

Equality is a core tenet of Monte Carlo's culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Monte Carlo is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Recognition

We are proud to be recognized for our world-class employee experience:

• Monte Carlo Named to American's Most Loved Workplace List 2024
• Monte Carlo Named an Inc. Best Workplace for 2024
• Monte Carlo Named A Top 20 ORG For Venture Capital Funded Companies, Spring 2024
• Monte Carlo Named A Top 5 ORG in San Francisco, Spring 2024

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