\u003Cstrong>Here’s what you’ll be doing\u003C/strong>\u003C/h2>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Leadership & Team Development\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Lead, mentor, and develop the Technical Support Engineering team; cultivate a culture of technical excellence and customer-focused problem-solving.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Set team goals, provide regular feedback, and create clear career paths for team members.\u003Cbr />\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Operational Excellence\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Define and optimize processes, SLAs, and escalation frameworks to ensure timely and effective resolution of customer issues.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Implement and monitor KPIs such as CSAT, response times, and resolution rates to drive accountability and improvement.\u003Cbr />\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Customer Advocacy & Escalation Management\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Act as the ultimate escalation point for complex or high-priority issues, ensuring rapid resolution and clear communication to internal and external stakeholders.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Represent the voice of the customer to internal teams, influencing product and engineering decisions to improve usability and stability.\u003Cbr />\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Cross-Functional Collaboration\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Partner closely with Product Managers and Engineers to triage critical bugs, ensure release readiness, and provide customer-driven feedback for roadmap decisions.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Collaborate with Customer Success and Sales to manage critical customer situations and support onboarding for strategic accounts.\u003Cbr />\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Process & Tooling Innovation\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Drive automation and tooling improvements to streamline support workflows and enable customer self-service.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Maintain and expand internal and external documentation to reduce ticket volume and improve customer experience.\u003Cbr />\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Strategic Planning & Reporting\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Develop and execute the long-term strategy for Support Engineering in alignment with company goals.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Provide regular updates to the Head of Engineering on team performance, escalations, and strategic initiatives.\u003Cbr />\u003C/p>\u003C/li>\u003C/ul>\u003Ch2>\u003Cstrong>We’re excited about you because you have\u003C/strong>\u003C/h2>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">5+ years in technical support, including 2+ years leading teams.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Proven experience managing support teams in a SaaS environment, ideally with distributed or remote structures.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Strong technical background: comfortable troubleshooting logs, querying databases, and working with APIs and debugging tools like Postman and SQL.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Demonstrated success in building scalable support processes and KPIs.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Exceptional communication skills with a strong customer-first mindset.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Ability to thrive in a high-growth, ambiguous startup environment with a strong bias for action.\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Preferred:\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Experience with support/ticketing systems (e.g., Zendesk, Linear), documentation tools (e.g., Notion, Confluence), and CRM systems.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Familiarity with data infrastructure, observability, or other complex technical products.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Track record of implementing automation and tooling to improve efficiency and CSAT.\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">#LI-REMOTE\u003C/p>\u003Cp style=\"min-height:1.5em\">#BI-REMOTE\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>\u003Cu>Come As You Are\u003C/u>\u003C/strong>\u003C/p>\u003Cp style=\"min-height:1.5em\">Equality is a core tenet of Monte Carlo's culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. \u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cem>Monte Carlo is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u003C/em>\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>We are proud to be recognized for our world-class employee experience:\u003C/strong>\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://www.montecarlodata.com/blog-monte-carlo-named-to-americas-most-loved-workplaces/\">Monte Carlo Named to American's Most Loved Workplace List 2024\u003C/a>\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://www.inc.com/best-workplaces/2024\">Monte Carlo Named an Inc. Best Workplace for 2024\u003C/a>\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://www.repvue.com/awards/winners/2024/spring/venture-capital-backed\">\u003Cu>Monte Carlo Named A Top 20 ORG For Venture Capital Funded Companies, Spring 2024\u003C/u>\u003C/a>\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://www.repvue.com/awards/winners/2024/spring/san-francisco\">\u003Cu>Monte Carlo Named A Top 5 ORG in San Francisco, Spring 2024\u003C/u>\u003C/a>\u003C/p>","https://jobs.ashbyhq.com/montecarlodata/4eab7a0c-223d-46e9-9383-3b09d06cba22",{"id":120,"name":121,"urlSafeSlug":146,"logo":122},[753],{"city":24,"region":24,"country":754},"Americas","2025-08-29T07:18:09.491Z","Candidates should have over 5 years of experience in technical support, with at least 2 years in a leadership role managing technical support teams, preferably in a SaaS environment with remote structures. A strong technical background is essential, including comfort with log troubleshooting, database querying, APIs, and debugging tools like Postman and SQL. Proven success in building scalable support processes and KPIs, exceptional communication skills, and a customer-first mindset are required. Experience with support systems like Zendesk, documentation tools like Notion, and CRM systems is preferred, as is familiarity with data infrastructure or observability products.","The Global Head of Support Engineering will lead, mentor, and develop the global Technical Support Engineering team, fostering technical excellence and customer-focused problem-solving. This role involves defining and optimizing support processes, SLAs, and escalation frameworks, while implementing and monitoring KPIs for continuous improvement. The Head will act as the ultimate escalation point for critical customer issues, advocating for customer needs to influence product and engineering decisions. Responsibilities also include collaborating with Product Management, Engineering, Customer Success, and Sales teams, driving automation and tooling improvements for support workflows, and developing the long-term strategy for the Support Engineering function.",{"employment":759,"compensation":761,"experience":765,"visaSponsorship":768,"location":769,"skills":770,"industries":778},{"type":760},{"id":162,"name":163,"description":383},{"minAnnualSalary":762,"maxAnnualSalary":763,"currency":764,"details":24},160000,220000,"USD",{"experienceLevels":766},[767],{"id":172,"name":173,"description":602},{"type":175},{"type":175},[771,772,773,774,775,776,777],"Technical Support","Team Leadership","Process Optimization","Customer Success","SLAs","KPI Monitoring","Escalation Management",[779,780,781],{"id":300,"name":451},{"id":300,"name":452},{"id":300,"name":235},{"id":783,"title":784,"alternativeTitles":785,"slug":801,"jobPostId":783,"description":802,"isReformated":56,"applyUrl":803,"company":121,"companyOption":804,"locations":805,"listingDate":812,"listingSite":155,"isRemote":20,"requirements":813,"responsibilities":814,"status":158,"expiryDate":24,"isGoogleIndexed":56,"summary":815},"7c4c3fad-15ad-4efc-8247-9b7622f252a2","Growth Marketing Manager",[786,787,788,789,790,791,792,793,794,795,796,797,798,799,800],"Performance Marketing Manager","Demand Generation Manager","Digital Marketing Growth Lead","B2B Paid Media Manager","Paid Acquisition Manager","Marketing Campaigns Manager","Growth Marketing Lead","Digital Growth Strategist","B2B Demand Generation Lead","Paid Social Marketing Manager","Search Engine Marketing Manager","Digital Performance Lead","Growth Marketing Specialist","B2B Marketing Manager","Digital Campaigns Manager","growth-marketing-manager-7c4c3fad-15ad-4efc-8247-9b7622f252a2","Salary: $130K - $150K\n\nLocation Type: Remote\n\nEmployment Type: FullTime\n\n\u003Cp style=\"min-height:1.5em\">\u003Cstrong>\u003Cu>About Monte Carlo\u003C/u>\u003C/strong>\u003C/p>\u003Cp style=\"min-height:1.5em\">As businesses increasingly rely on data + AI for competitive advantage, reliability has become a non-negotiable. Named a CBInsights AI100 company and described by Forbes as the \"New Relic for data\", Monte Carlo supports some of the world's most prestigious companies, including Fox, Roche, Honeywell, and CreditKarma to deliver trustworthy data + AI at scale.\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">Backed by Accel, Redpoint Ventures, Notable Capital, ICONIQ Growth, and Salesforce Ventures, Monte Carlo is powering the future of reliable data + AI.\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>\u003Cu>About the role:\u003C/u>\u003C/strong>\u003C/p>\u003Cp style=\"min-height:1.5em\">As Monte Carlo’s \u003Cstrong>Growth Marketing Manager\u003C/strong>, you will own the development, execution, and optimization of digital marketing programs that drive measurable impact across paid, email, webinars, and organic channels. In this role, you will also partner closely with the Enterprise and Strategic Account Segment Lead to support campaigns across all channels, ensuring alignment with key account priorities and business objectives.\u003C/p>\u003Cp style=\"min-height:1.5em\">This role is highly hands-on: you’ll be an individual contributor responsible for building campaigns from the ground up, managing key digital channels, and ensuring our programs deliver pipeline and revenue results globally.\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>\u003Cu>Here’s what you’ll be doing:\u003C/u>\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Support enterprise and strategic segment campaign creation and optimization across Google Ads (Paid Search, Display), LinkedIn Campaigns, Facebook Ads, and Influ2.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Partner with content on developing and refining keyword strategies to increase conversions from brand and non-brand sourced inquiries for paid search.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Support owned channel (website, email, blog, chatbot) conversion initiatives to drive new leads and pipeline opportunities in alignment with revenue objectives.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Manage email marketing requests and deliverable across teams by building lead segmentations, personalization, copy, testing, and funnel optimization.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Partner with marketing operations and segment leads to support campaign set-up and performance metrics tracking on our MAP (Hubspot) and CRM (Salesforce).\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Measure and report on campaign results, sharing insights with cross-functional stakeholders, while proactively identifying opportunities and roadblocks, using metrics-driven decision making to optimize performance.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Experiment with innovative tactics to stay ahead of growth marketing trends, ad types, and tools to unlock new growth opportunities.\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>\u003Cu>We’re excited about you because you have:\u003C/u>\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">4–5 years of experience in performance marketing, demand generation, growth marketing or digital marketing.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Deep expertise in B2B paid channels such as Google Ads, LinkedIn Campaigns Manager, and Facebook Ads.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Proven ability to create strategic briefs and work cross-functionally with email, web, social, advertising, and creative teams.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Strong project management skills with the ability to manage multiple initiatives simultaneously.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Experience partnering with Marketing Operations and using automation platforms (e.g., Hubspot) to support campaign execution.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Familiarity with Google Analytics, 6sense, and Salesforce (a plus).\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Advanced analytical skills and comfort with reporting platforms; able to extract insights and present findings clearly.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Startup or high-growth experience is a strong plus.\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">#LI-Remote\u003C/p>\u003Cp style=\"min-height:1.5em\">#BI-Remote \u003C/p>\u003Cp style=\"min-height:1.5em\">#LI-REMOTE\u003C/p>\u003Cp style=\"min-height:1.5em\">#BI-REMOTE\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>\u003Cu>Come As You Are\u003C/u>\u003C/strong>\u003C/p>\u003Cp style=\"min-height:1.5em\">Equality is a core tenet of Monte Carlo's culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. \u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cem>Monte Carlo is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u003C/em>\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>We are proud to be recognized for our world-class employee experience:\u003C/strong>\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://www.montecarlodata.com/blog-monte-carlo-named-to-americas-most-loved-workplaces/\">Monte Carlo Named to American's Most Loved Workplace List 2024\u003C/a>\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://www.inc.com/best-workplaces/2024\">Monte Carlo Named an Inc. Best Workplace for 2024\u003C/a>\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://www.repvue.com/awards/winners/2024/spring/venture-capital-backed\">\u003Cu>Monte Carlo Named A Top 20 ORG For Venture Capital Funded Companies, Spring 2024\u003C/u>\u003C/a>\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://www.repvue.com/awards/winners/2024/spring/san-francisco\">\u003Cu>Monte Carlo Named A Top 5 ORG in San Francisco, Spring 2024\u003C/u>\u003C/a>\u003C/p>","https://jobs.ashbyhq.com/montecarlodata/bd334a03-28e8-423a-b65a-4a616d9b6524",{"id":120,"name":121,"urlSafeSlug":146,"logo":122},[806,808,809],{"city":807,"region":329,"country":30},"Dallas",{"city":152,"region":153,"country":30},{"city":810,"region":811,"country":30},"Chicago","Illinois","2025-09-03T07:17:12.841Z","Candidates should have 4-5 years of experience in performance marketing, demand generation, growth marketing, or digital marketing. Deep expertise in B2B paid channels such as Google Ads, LinkedIn Campaigns Manager, and Facebook Ads is required. Proven ability to create strategic briefs and work cross-functionally with various teams is necessary, along with strong project management skills. Experience partnering with Marketing Operations and using automation platforms like Hubspot is expected. Familiarity with Google Analytics, 6sense, and Salesforce is a plus, as are advanced analytical skills and comfort with reporting platforms. Startup or high-growth experience is also a strong plus.","The Growth Marketing Manager will own the development, execution, and optimization of digital marketing programs across paid, email, webinars, and organic channels to drive measurable impact. They will support enterprise and strategic segment campaign creation and optimization across Google Ads, LinkedIn Campaigns, Facebook Ads, and Influ2. Responsibilities include partnering with content on keyword strategies for paid search, supporting owned channel conversion initiatives, managing email marketing requests, and collaborating with marketing operations for campaign setup and performance tracking. The role involves measuring and reporting on campaign results, sharing insights, identifying opportunities, and experimenting with innovative tactics to unlock new growth opportunities.",{"employment":816,"compensation":818,"experience":821,"visaSponsorship":826,"location":827,"skills":828,"industries":843},{"type":817},{"id":162,"name":163,"description":383},{"minAnnualSalary":819,"maxAnnualSalary":820,"currency":764,"details":24},130000,150000,{"experienceLevels":822},[823,825],{"id":707,"name":708,"description":824},"Build upon established skills and take on more responsibility.",{"id":169,"name":170,"description":652},{"type":175},{"type":175},[829,830,831,832,833,834,835,836,837,838,839,840,841,242,842],"Growth Marketing","Digital Marketing","Paid Search","Google Ads","LinkedIn Campaigns","Facebook Ads","Influ2","Keyword Strategy","Email Marketing","Content Marketing","Marketing Operations","Campaign Management","Lead Generation","Revenue Generation",[844,845,846],{"id":300,"name":451},{"id":300,"name":452},{"id":300,"name":235},{"id":848,"title":849,"alternativeTitles":850,"slug":866,"jobPostId":848,"description":867,"isReformated":56,"applyUrl":868,"company":121,"companyOption":869,"locations":870,"listingDate":872,"listingSite":155,"isRemote":20,"requirements":873,"responsibilities":874,"status":158,"expiryDate":24,"isGoogleIndexed":56,"summary":875},"af7759a4-fb48-4104-b85d-12f8d9b0be96","Data Engineer ",[851,852,853,854,855,856,857,858,859,860,861,862,863,864,865],"Senior Data Engineer","Python Data Engineer","SQL Data Engineer","AWS Data Engineer","Snowflake Data Engineer","BigQuery Data Engineer","Redshift Data Engineer","Data Pipeline Engineer","ETL Developer","Data Warehouse Engineer","Cloud Data Engineer","Big Data Engineer","Data Platform Engineer","Data Orchestration Engineer","Production Data Engineer","data-engineer-af7759a4-fb48-4104-b85d-12f8d9b0be96","Salary: $180K - $220K\n\nLocation Type: Remote\n\nEmployment Type: FullTime\n\n\u003Cp style=\"min-height:1.5em\">\u003Cstrong>\u003Cu>About Monte Carlo\u003C/u>\u003C/strong>\u003C/p>\u003Cp style=\"min-height:1.5em\">As businesses increasingly rely on data + AI for competitive advantage, reliability has become a non-negotiable. Named a CBInsights AI100 company and described by Forbes as the \"New Relic for data\", Monte Carlo supports some of the world's most prestigious companies, including Fox, Roche, Honeywell, and CreditKarma to deliver trustworthy data + AI at scale.\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">Backed by Accel, Redpoint Ventures, Notable Capital, ICONIQ Growth, and Salesforce Ventures, Monte Carlo is powering the future of reliable data + AI.\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Ch3>About the Team\u003C/h3>\u003Cp style=\"min-height:1.5em\">The Data team’s mission is to simplify and automate customer workflows through data science and analytics. We’re core to Monte Carlo’s value proposition and partner closely with Product, Engineering, and Data Science.\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Ch3>About the Role\u003C/h3>\u003Cp style=\"min-height:1.5em\">As a Data Engineer, you will build, orchestrate, and scale the pipelines that power Monte Carlo’s product features (anomaly detection, resolution, lineage). You will also be an \u003Cstrong>internal customer of Monte Carlo\u003C/strong>, using the product to improve our own pipelines — and shaping product feedback in the process.\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Ch3>Key Responsibilities\u003C/h3>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Ingest and transform raw customer data into usable, high-quality datasets.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Design, build, and maintain scalable data pipelines and orchestration workflows.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Preprocess metrics and metadata for anomaly detection and lineage models.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Collaborate with Data Science/Analytics to productionize models and dashboards.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Continuously improve pipeline reliability by dogfooding Monte Carlo.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Manage and create data platform resources (database objects, AWS resources).\u003C/p>\u003C/li>\u003C/ul>\u003Ch3>Required Qualifications\u003C/h3>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">5+ years building production-grade data pipelines and backend services\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Strong Python & SQL expertise (PySpark a plus)\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Familiarity with AWS technologies\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Experience with modern data warehouses (Snowflake, BigQuery, Redshift).\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Experience with distributed architectures\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Ownership mindset, urgency, and customer focus\u003C/p>\u003C/li>\u003C/ul>\u003Ch3>Preferred Qualifications\u003C/h3>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Experience with Spark and Airflow.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Experience with IaC solutions on AWS, Databricks and Snowflake (Terraform, Cloudformation)\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">#LI-REMOTE\u003C/p>\u003Cp style=\"min-height:1.5em\">#BI-REMOTE\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>\u003Cu>Come As You Are\u003C/u>\u003C/strong>\u003C/p>\u003Cp style=\"min-height:1.5em\">Equality is a core tenet of Monte Carlo's culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. \u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cem>Monte Carlo is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u003C/em>\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>We are proud to be recognized for our world-class employee experience:\u003C/strong>\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://www.montecarlodata.com/blog-monte-carlo-named-to-americas-most-loved-workplaces/\">Monte Carlo Named to American's Most Loved Workplace List 2024\u003C/a>\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://www.inc.com/best-workplaces/2024\">Monte Carlo Named an Inc. Best Workplace for 2024\u003C/a>\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://www.repvue.com/awards/winners/2024/spring/venture-capital-backed\">\u003Cu>Monte Carlo Named A Top 20 ORG For Venture Capital Funded Companies, Spring 2024\u003C/u>\u003C/a>\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://www.repvue.com/awards/winners/2024/spring/san-francisco\">\u003Cu>Monte Carlo Named A Top 5 ORG in San Francisco, Spring 2024\u003C/u>\u003C/a>\u003C/p>","https://jobs.ashbyhq.com/montecarlodata/2d5cd245-aaf6-4552-a827-7a61a1f3e6e5",{"id":120,"name":121,"urlSafeSlug":146,"logo":122},[871],{"city":24,"region":24,"country":30},"2025-09-04T07:17:36.521Z","Candidates should have over 5 years of experience building production-grade data pipelines and backend services, with strong expertise in Python and SQL. Familiarity with AWS technologies and modern data warehouses such as Snowflake, BigQuery, or Redshift is required. Experience with distributed architectures, an ownership mindset, urgency, and customer focus are also essential. PySpark experience is a plus, as is experience with Spark, Airflow, and Infrastructure as Code (IaC) solutions on AWS, Databricks, and Snowflake.","The Data Engineer will be responsible for ingesting and transforming raw customer data into high-quality datasets. They will design, build, and maintain scalable data pipelines and orchestration workflows, and preprocess metrics and metadata for anomaly detection and lineage models. This role involves collaborating with Data Science and Analytics teams to productionize models and dashboards, continuously improving pipeline reliability by using Monte Carlo's product, and managing and creating data platform resources like database objects and AWS resources.",{"employment":876,"compensation":878,"experience":880,"visaSponsorship":883,"location":884,"skills":885,"industries":896},{"type":877},{"id":162,"name":163,"description":383},{"minAnnualSalary":879,"maxAnnualSalary":763,"currency":764,"details":24},180000,{"experienceLevels":881},[882],{"id":169,"name":170,"description":652},{"type":175},{"type":175},[886,887,888,290,889,890,891,892,893,894,895],"Data Pipelines","Backend Services","Python","PySpark","AWS","Snowflake","BigQuery","Redshift","Distributed Architectures","Spark",[897,898,899],{"id":300,"name":614},{"id":300,"name":452},{"id":300,"name":235},{"id":901,"title":902,"alternativeTitles":903,"slug":918,"jobPostId":901,"description":919,"isReformated":56,"applyUrl":920,"company":121,"companyOption":921,"locations":922,"listingDate":926,"listingSite":155,"isRemote":20,"requirements":927,"responsibilities":928,"status":158,"expiryDate":24,"isGoogleIndexed":56,"summary":929},"2198d276-77fc-4b0e-870c-86fa0a2f4562","IT Engineer",[904,905,906,907,908,909,512,910,911,912,913,914,915,916,917],"IT Infrastructure Engineer","Systems Administrator macOS","IT Support Specialist","Cloud Infrastructure Engineer","DevOps Engineer","IT Operations Engineer","SaaS Administrator","AWS Systems Engineer","IT Project Engineer","Endpoint Management Engineer","IT Systems Administrator","IT Operations Specialist","Infrastructure Automation Engineer","IT Service Delivery Manager","it-engineer-2198d276-77fc-4b0e-870c-86fa0a2f4562","Salary: £59K - £80K\n\nLocation Type: Remote\n\nEmployment Type: FullTime\n\n\u003Cp style=\"min-height:1.5em\">\u003Cstrong>\u003Cu>About Monte Carlo\u003C/u>\u003C/strong>\u003C/p>\u003Cp style=\"min-height:1.5em\">As businesses increasingly rely on data + AI for competitive advantage, reliability has become a non-negotiable. Named a CBInsights AI100 company and described by Forbes as the \"New Relic for data\", Monte Carlo supports some of the world's most prestigious companies, including Fox, Roche, Honeywell, and CreditKarma to deliver trustworthy data + AI at scale.\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">Backed by Accel, Redpoint Ventures, Notable Capital, ICONIQ Growth, and Salesforce Ventures, Monte Carlo is powering the future of reliable data + AI.\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>About the role\u003C/strong>\u003C/p>\u003Cp style=\"min-height:1.5em\">We are seeking a skilled and proactive IT Engineer to join our team. In this role, you will be responsible for supporting all users across the organization through the IT Helpdesk and other communication channels, ensuring the timely resolution of technical issues. You will also play a key role in maintaining, administering, and improving our IT systems to ensure smooth and secure operations.\u003C/p>\u003Cp style=\"min-height:1.5em\">This position reports directly to the Head of IT and will be remote in the UK, Ireland, Portugal, or Spain.\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>What You’ll Do\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Enabling product development by providing in-depth, hands-on support to engineering requests\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Onboarding vendors and applications into the company tech stack\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Formulating requirements for IT solutions, designing IT systems, and implementing, testing, and maintaining IT Services.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Owning major projects from inception to deployment, shipping at a rapid pace\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Architecting simple yet flexible solutions, and then scaling them as we grow\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Maintaining compliance standards by ensuring employee life cycle processes are executed properly\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Your experience includes\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">4+ years of hands-on experience supporting IT infrastructure, troubleshooting, and managing end-user environments.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Experience with macOS administration in a professional IT environment (we are a Mac-focused shop)\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Experience delivering production-grade IT services\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Understanding of navigating ticketing platforms and supporting end users via written communication\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Mastery of SaaS and AWS technologies\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Experience building and scaling distributed and highly available architectures\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Sense of urgency, ownership mindset, and customer focus\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Well-versed in technical writing and documentation of structured processes\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>We’re looking for\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Experience with DevOps and Infrastructure as Code\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Experience with scripting languages (Bash or Python)\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Knowledge of maintaining and querying data platforms, with scripting language (SQL)\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">#LI-REMOTE\u003C/p>\u003Cp style=\"min-height:1.5em\">#BI-REMOTE\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>\u003Cu>Come As You Are\u003C/u>\u003C/strong>\u003C/p>\u003Cp style=\"min-height:1.5em\">Equality is a core tenet of Monte Carlo's culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. \u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cem>Monte Carlo is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u003C/em>\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>We are proud to be recognized for our world-class employee experience:\u003C/strong>\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://www.montecarlodata.com/blog-monte-carlo-named-to-americas-most-loved-workplaces/\">Monte Carlo Named to American's Most Loved Workplace List 2024\u003C/a>\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://www.inc.com/best-workplaces/2024\">Monte Carlo Named an Inc. Best Workplace for 2024\u003C/a>\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://www.repvue.com/awards/winners/2024/spring/venture-capital-backed\">\u003Cu>Monte Carlo Named A Top 20 ORG For Venture Capital Funded Companies, Spring 2024\u003C/u>\u003C/a>\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://www.repvue.com/awards/winners/2024/spring/san-francisco\">\u003Cu>Monte Carlo Named A Top 5 ORG in San Francisco, Spring 2024\u003C/u>\u003C/a>\u003C/p>","https://jobs.ashbyhq.com/montecarlodata/5c69ae1e-18dd-45c2-8e68-26aae7e4b884",{"id":120,"name":121,"urlSafeSlug":146,"logo":122},[923,924,925],{"city":218,"region":219,"country":220},{"city":540,"region":541,"country":542},{"city":24,"region":24,"country":538},"2025-09-06T07:15:57.674Z","Candidates should have over 4 years of hands-on experience supporting IT infrastructure, troubleshooting, and managing end-user environments, with specific experience in macOS administration within a professional IT setting. Proficiency in delivering production-grade IT services, navigating ticketing platforms, and supporting end-users through written communication is essential. A mastery of SaaS and AWS technologies, experience building and scaling distributed and highly available architectures, and strong technical writing and documentation skills are also required. Experience with DevOps, Infrastructure as Code, scripting languages like Bash or Python, and maintaining/querying data platforms with SQL are considered advantageous.","The IT Engineer will provide in-depth, hands-on support to engineering requests and all users across the organization via the IT Helpdesk and other communication channels, ensuring timely resolution of technical issues. Responsibilities include onboarding vendors and applications, formulating requirements for IT solutions, designing, implementing, testing, and maintaining IT systems and services. The role involves owning major IT projects from inception to deployment, architecting simple yet flexible solutions, scaling them as the company grows, and maintaining compliance standards by ensuring proper execution of employee life cycle processes.",{"employment":930,"compensation":932,"experience":936,"visaSponsorship":939,"location":940,"skills":941,"industries":960},{"type":931},{"id":162,"name":163,"description":383},{"minAnnualSalary":933,"maxAnnualSalary":934,"currency":935,"details":24},59000,80000,"GBP",{"experienceLevels":937},[938],{"id":169,"name":170,"description":652},{"type":175},{"type":175},[942,943,944,945,946,947,948,949,950,951,952,953,954,665,955,956,957,958,959],"IT Helpdesk Support","Technical Issue Resolution","IT System Maintenance","IT System Administration","IT System Improvement","Engineering Support","Vendor Onboarding","Application Onboarding","IT Solution Formulation","IT System Design","IT Service Implementation","IT Service Testing","IT Service Maintenance","Solution Architecture","Compliance Standards","Employee Lifecycle Processes","macOS Administration","Ticketing Platforms",[961,963],{"id":300,"name":962},"Data and AI",{"id":964,"name":965},"818c13b7-d12c-4a43-91e4-2a8848689732","Biotechnology",["Reactive",967],{"$ssite-config":968},{"env":969,"name":970,"url":971},"production","nuxt-app","https://jobo.world/",["Set"],["ShallowReactive",974],{"company-Monte-Carlo-Data":-1,"company-jobs-35dc918c-bb03-4673-b865-801aecc3a6b6-carousel":-1},"/company/Monte-Carlo-Data",{}]