Customer Success Engineer (CSE)

Cribl does things differently. We are a serious company that doesn’t take itself too seriously, and we’re looking for people who love to get stuff done, and laugh a bit along the way. We’re growing rapidly, looking for collaborative, curious, and motivated team members who are passionate about putting customers first. As a remote-first company, we believe in empowering our employees to do their best work, wherever they are.

As the data engine for IT and Security, many of the biggest names in the most demanding industries trust Cribl to solve their most pressing data needs. Ready to do the best work of your career? Join the herd and unlock your opportunity.

Why You’ll Love This Role

The Customer Success Engineer (CSE) acts as a trusted, strategic, and technical advisor for the customer in achieving customer outcomes, value, and success with Cribl solutions. This highly technical role must coordinate and strategize across several functions to enable customers to realize continuous value. The CSE must be ready to engage with various technical and management functions within an organization and demonstrate the value of Cribl in business discussions with company executives.

As An Active Member Of Our Team, You Will…

• Act as a trusted, strategic, and technical advisor to customers, driving the entire Customer Success lifecycle from onboarding to expansion.
• Serve as the trusted engineer and Cribl product expert as the customer builds out their observability platform.
• Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers.
• Using your engineering prowess and strategic observability acumen, drive adoption and expansion of existing use cases and advise/develop additional use cases with the customer.
• Keep your finger on the pulse of your customers and keep things flowing for them. This includes driving and recommending use case initiatives, troubleshooting, encouraging and advocating for certification and training, etc.
• Be a clear, effective communicator and collaborator, working cross-functionally with the Cribl sales, marketing, product, experience, and engineering teams as the voice of the customer.
• Continually inspire, mentor, and coach team members as an integral piece of the Customer Experience organization.
• Perform duties outside of standard working hours occasionally, as required by our remote-first, multi-timezone work environment.

If You’ve Got It - We Want It

• Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales, with a passion for customer success, an engineering-first approach, and empathy for customer outcomes and value.
• A customer-first mindset with great communication and relationship management skills that can manage customer expectations through empathy and active listening.
• You take the time to listen and comprehend but are also a conversation starter.
• Proven track record and experience working with large complex enterprises and developing relationships in a high-growth environment.
• Proven track record and experience as an engineer working with large complex enterprises and developing relationships in a high-growth environment.
• Experience with Observability, Logs, Metrics, IT Operations, and Security with a deep understanding of managing data pipelines through the entire data lifecycle.
• Proven ability to drive continuous product value by developing new use-cases relating to reducing, reusing, enriching, and routing data to achieve customer outcomes.
• Quick learner with strong engineering and problem-solving skills.
• Willingness to travel as needed (up to 25%).
• Loves talking to customers and solving problems.
• Experience working remotely.
• You live in the United States.

Salary Range

$110,000 - $160,000 USD

The salary for this role is dependent on geographic location. The salary offered within the range described will be based on the candidate's qualifications and experience.