Senior Quality & Training Specialist

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Health ServicesIndustries

Requirements

Candidates should have a strong background in healthcare quality assurance and training, with proven analytical capabilities and operational insight. Experience in leading quality monitoring efforts, analyzing quality data, and developing scalable quality assurance programs is essential. Familiarity with clinical and documentation standards, SOPs, and regulatory requirements is necessary. The role requires collaboration with clinical, operational, and compliance leaders, and experience in coaching and best practice development is preferred. Experience in a high-growth startup environment is a plus.

Responsibilities

The Senior Quality & Training Specialist will lead quality monitoring through chart reviews, call audits, and documentation analysis to identify performance risks and improvement opportunities. They will analyze quality data to identify trends, measure intervention effectiveness, and drive data-informed decisions. This role involves developing, implementing, and refining quality assurance programs, supporting the Quality Steering Committee with performance reporting and recommendations, and collaborating on root cause analyses and corrective action plans. Additionally, they will manage quality scorecards and dashboards, monitor compliance with standards, contribute to grievance resolution, and serve as a subject matter expert for operational leadership. The Specialist will also deliver training sessions for onboarding and skill-building, update training content based on quality insights, maintain the SOP and training repository, and support the tracking and analysis of training effectiveness and competency.

Skills

Quality Assurance

Training

Analytical Skills

Operational Insight

Healthcare Quality

Process Improvement

Compliance

Clinical Standards

Documentation Standards

Chart Reviews

Call Audits

TailorCare

Personalized care navigation for musculoskeletal pain

About TailorCare

TailorCare provides personalized healthcare services for patients experiencing joint, back, and muscle pain. The company focuses on creating specialized treatment plans for individuals with musculoskeletal issues. Their approach involves care navigation, where they connect patients with specialists, coordinate appointments, and explain treatment options, ensuring that patients receive tailored care that meets their specific needs. Unlike many competitors, TailorCare partners with health plans and risk-bearing entities, allowing them to offer their services at no additional cost to patients. The goal of TailorCare is to empower patients to make informed decisions about their health, improve patient outcomes, and reduce unnecessary treatments, ultimately leading to cost savings for both patients and healthcare partners.

Chicago, IllinoisHeadquarters

2022Year Founded

$60MTotal Funding

SERIES_BCompany Stage

HealthcareIndustries

11-50Employees