Job Description: Quality Assurance Associate

Employment Type: Full-time Location Type: [Not Specified] Salary: [Not Specified]

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Our Mission

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

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Position Overview

We are seeking a highly organized and detail-oriented Quality Assurance Associate to support our Clinical Operations team, with a focus on Care Navigation and Employer Services. This full-time, associate-level role will conduct quality audits and report on findings to uphold clinical service standards, identify service recovery opportunities, and ensure consistency in frontline service delivery. The ideal candidate will bring a keen eye for detail, a strong sense of accountability, and a commitment to driving quality across member-facing interactions.

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Responsibilities

• Conduct quality audits of clinical and sub-clinical interactions with members across all care lines (e.g., calls, chats, emails, documentation) to assess adherence to SOPs, clinical quality standards, and compliance requirements.
• Analyze and summarize audit findings, identifying trends, gaps, and areas for improvement to support ongoing quality monitoring.
• Actively participate in processes that address member concerns and improve the experience following service issues. This includes investigating root causes of interaction challenges, collaborating to implement corrective actions and prevent recurrence.
• Provide regular reporting on audit outcomes to inform leadership decision-making and support performance management efforts.
• Collaborate to identify opportunities for SOP or workflow updates based on audit trends and operational insights.
• Assist with internal audit readiness by organizing and maintaining documentation related to clinical quality review processes.

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What Success Looks Like

• Consistently completes audits across care lines within expected timelines and quality standards.
• Provides clear, actionable summaries of audit findings that help inform team- and org-level quality insights.
• Identifies trends, service gaps, and potential areas of risk through ongoing review of member interactions.
• Flags and escalates service recovery opportunities based on defined criteria and supports root cause identification.
• Collaborates with the Quality team to ensure documentation is audit-ready and aligned with internal standards.
• Contributes to SOP or workflow updates based on audit findings and operational feedback.
• Supports internal compliance and quality improvement initiatives through reliable audit documentation and reporting.

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Requirements

• Master’s degree in a behavioral health field required.
• Active clinical license required (LPC, LPC-Associate, LCSW, LMSW, LMFT, LMFT-Associate, or comparable).
• 2–4 years of experience in quality assurance, auditing, compliance, or healthcare.

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Application Instructions

[Not Specified]