Clinical Quality Specialist

United States

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$90,844 – $117,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Mental Health, Healthcare Technology, TelehealthIndustries

Requirements

Candidates must possess an active, unrestricted clinical license such as LCSW, LMFT, LPC, PsyD, or PhD. A minimum of 1-3 years of experience in clinical work, quality assurance, auditing, or compliance within a behavioral health environment or at the payor level is required. Familiarity with supporting clinical teams, understanding documentation standards, risk awareness, and service expectations is essential. Exceptional written communication skills for creating clinical guidance and educational materials are also necessary, along with familiarity with digital behavioral health platforms, EHRs, or telehealth-based care models.

Responsibilities

The Clinical Quality Specialist will serve as the clinical point of contact for providers, conducting outreach to support best practices and documentation competency. This role involves reviewing and responding to low-level client complaints and supporting payor quality reviews. Additionally, the specialist will help foster a culture of collaboration, curiosity, and open communication among providers, ultimately driving excellence in client care and contributing to improved mental health outcomes.

Skills

Clinical Quality Improvement

Provider Outreach

Documentation Competency

Client Complaint Resolution

Regulatory Compliance

Best Practices

Mental Health

Therapy

Grow Therapy

Online platform for booking therapy sessions

About Grow Therapy

Grow Therapy is an online platform that connects clients with therapists, allowing users to easily find and book mental health services. The platform ensures quick access to therapy, promising appointments within two days, and simplifies the insurance process for therapy costs. It also provides resources for exploring medication options, enhancing its comprehensive mental health support. Grow Therapy operates across multiple states and accepts various insurance providers, aiming to make mental health services more accessible and efficient.

New York City, New YorkHeadquarters

2020Year Founded

$144MTotal Funding

SERIES_CCompany Stage

Consumer Software, HealthcareIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Flexible Work Hours

Unlimited Paid Time Off

Wellness Program

Competitive Salary

Risks

Increased competition from AI-driven startups threatens market share.

Integration challenges with Big Health partnership may affect service delivery.

Reliance on insurance providers exposes revenue to policy changes.

Differentiation

Grow Therapy offers a comprehensive suite of business tools for mental health providers.

The platform ensures quick therapist access, with appointments available within two days.

Grow Therapy simplifies insurance use, making therapy more accessible and affordable.

Upsides

Recent $88M Series C funding boosts expansion and product development.

Partnerships with Big Health expand service offerings and market reach.

Measurement-informed care system launch enhances patient outcomes and provider attraction.

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