Clinical Quality Specialist

About Us

Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others.

What You’ll Be Doing

The Clinical Quality Specialist plays a pivotal role in supporting providers who partner with Grow Therapy. You’ll be part of the Clinical team working to help providers achieve the highest standards of care, clinical outcomes, and client satisfaction. This position is responsible for outreaching licensed therapists and prescribers to strengthen their skills and knowledge, promote continuous quality improvement, and ensure that clinical practices align with regulatory requirements and best practices in the field. The Clinical Quality Specialist will work collaboratively with the Clinical team to drive excellence in client care and contribute to the overall mental health outcomes of care.

Responsibilities

• Serving as the clinical point of contact for providers
• Conduct outreach to contracted providers to support best practices and documentation competency
• Review and respond to low-level client complaints and support payor quality reviews
• Help foster a culture of collaboration, curiosity, and open communication among providers

Salary Range

The salary range for this position is $90,844 - $117,000 USD. The base compensation for this role will vary depending on several factors, including relevant experience, qualifications, and the candidate's working location.

You’ll Be a Good Fit If

• Active, unrestricted clinical license (e.g., LCSW, LMFT, LPC, PsyD, PhD)
• 1-3 years of experience in clinical work and/or quality assurance, auditing, compliance in a behavioral health environment or at the payor level
• Familiarity working with or supporting clinical or frontline teams, with an understanding of documentation standards, risk awareness, and service expectations.
• Exceptional written communication skills, particularly in creating clinical guidance and educational materials for providers
• Familiarity with digital behavioral health platforms, EHRs, or telehealth-based care models

If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume.

Note: Please upload your resume in PDF format

Benefits

• The chance to drive impact within the mental healthcare landscape from day one
• Comprehensive health insurance plans, including dental and vision
• Our dedication to mental health guides our culture. Wellness benefits include:
  • Flexible working hours
  • Flexible Time Off
  • Company-wide winter break
  • Mental health mornings (2 hours each week)
  • Wellness Stipend
  • In-office meals and snacks
• Continuous learning opportunities
• Competitive salary
• The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities

Equal Opportunity Employer

Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.