Senior User Experience Analyst

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, BiotechnologyIndustries

Requirements

Candidates should possess strong communication skills with the ability to present effectively and influence change at all organizational levels. Experience in a consulting role overseeing customer project responsibilities and relationships is essential, along with excellent competencies in Marketing, SaaS, and eCommerce. Familiarity with building integrations, innovative solutions, and open-source projects is also required.

Responsibilities

The Senior Customer Insights Analyst will serve as a consultant and advisor, building and maintaining relationships with customers to derive clear business value from the partnership. They will engage with new customers to help deliver specific business initiatives, conduct FullStory-driven analyses, and present actionable insights. Additionally, the analyst will advise customers on best practices to enhance data maturity, design project plans, and deliver summaries and presentations about technical deliverables directly to customers.

Skills

User Experience Analysis

Customer Insights

Data Analysis

Consulting

Data Maturity

Fullstory Platform

Problem-Solving

Communication

Presentation Skills

Project Planning

FullStory

Digital experience analytics platform for businesses

About FullStory

FullStory provides a platform for digital experience analytics, allowing businesses to understand user interactions on their websites and mobile apps. The platform captures and analyzes these interactions, helping companies identify issues and optimize user experiences to enhance conversions and customer satisfaction. FullStory serves a variety of clients, including e-commerce, financial services, and travel companies, making it applicable to any business with a digital presence. Operating on a Software-as-a-Service (SaaS) model, clients subscribe to the platform and pay a recurring fee based on their usage and required features. This model allows for scalability and offers different pricing tiers to accommodate businesses of all sizes. FullStory's goal is to improve online user experiences through detailed insights and data analysis.

Atlanta, GeorgiaHeadquarters

2014Year Founded

$189.9MTotal Funding

LATE_VCCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Access 6 subsidized sessions with a coach per year

99% of health insurance premiums covered; 75% for dependents

Annual learning subsidy

Fully distributed workforce

Generous parental leave policy

10 days of company holidays

Unlimited time off

401(k) with a $2 to $1 match

Risks

UserTesting's new integrations may offer more comprehensive solutions than FullStory.

Rapid AI evolution in e-commerce could outpace FullStory's current offerings.

Jason Wolf's appointment may lead to short-term disruptions during strategic changes.

Differentiation

FullStory offers pixel-perfect session playback for detailed user interaction analysis.

The platform provides AI-ready behavioral data, enhancing digital experience insights.

FullStory's SaaS model allows scalable solutions for businesses of all sizes.

Upsides

Growing demand for AI-driven personalization boosts FullStory's market potential.

Partnership with Google Cloud enhances FullStory's AI capabilities.

Recognition in Deloitte Technology Fast 500 highlights FullStory's rapid growth.

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