SaaS Implementation Manager
VetcoveFull Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
The Senior Product Manager should possess 3+ years of experience in product management, preferably in a SaaS environment, along with strong analytical skills and SQL proficiency. Experience with Kanban development methodologies and product management tools such as JIRA is required, and a strong understanding of translating business goals into defined requirements is essential.
As a Senior Product Manager, the candidate will be responsible for defining and prioritizing product features and requirements, managing the product backlog, owning the discovery and delivery phases of the product development lifecycle, executing the product strategy and roadmap, collaborating with cross-functional teams, conducting market research and competitive analysis, coordinating customer discovery calls, analyzing customer feedback and usage data, ensuring successful product launches, establishing KPIs and metrics, building and maintaining relationships with stakeholders, and helping define and improve product development processes. They will also take ownership of entire software features and make decisive decisions while keeping stakeholders informed.
Cloud-based software for auto repair shops
Tekmetric provides software solutions specifically designed for auto repair shops in the United States and Canada. Its main product is a cloud-based Shop Management System (SMS) that helps over 3,000 auto repair shops improve their operations. The software includes features like automated reports, digital vehicle inspections with photos and videos, and trend tracking, which assist shop owners in making informed decisions and enhancing customer trust. Tekmetric differentiates itself from competitors by offering a subscription-based pricing model that charges a flat monthly fee based on the number of shops, making it accessible for businesses of all sizes. The company's goal is to facilitate the transition from paper-based systems to digital solutions, ultimately improving operational efficiency and customer satisfaction in the auto repair industry.