Senior Product Manager

Position Overview

Tekmetric is seeking a Senior Product Manager to lead the development and growth of our SaaS product for auto repair shops. As part of a relatively small and growing team, you will have the unique opportunity to become influential in shaping our product. You will be responsible for guiding the product strategy and roadmap, as well as managing the development, launch, and ongoing optimization of the product.

About Tekmetric

Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably.

Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset. But we’re not just building software. We’re building a movement. We’re empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time.

Come build with us. Join the journey. Shape the future of auto repair.

Responsibilities

• Define and prioritize product features and requirements, and manage the product backlog
• Own both the discovery and delivery phases of the product development lifecycle
• Execute the product strategy and roadmap for our SaaS product in the auto repair industry
• Collaborate with cross-functional teams, including engineering, design, marketing, and sales to ensure alignment on product goals and priorities
• Conduct market research and competitive analysis to identify opportunities and inform product decisions
• Coordinate and conduct customer discovery calls with new and existing customers
• Analyze customer feedback and usage data to drive continuous product improvement and inform future development
• Ensure successful product launches by coordinating with other teams and executing on launch plans
• Establish KPIs and metrics to measure product performance and track progress toward business goals
• Build and maintain relationships with key stakeholders, including customers, partners, and industry influencers
• Help define and improve our product development processes as we grow

Requirements

• 3+ years of experience in product management, preferably in a SaaS environment
• Strong analytical skills, with the ability to interpret data and make informed decisions. Strong SQL skills and experience with Looker are a plus.
• Experience with Kanban development methodologies and product management tools, such as JIRA
• Experience leading a product squad within a trio including a Tech lead and Design lead.
• Understanding of how to take open-ended, high level business goals and break them down into defined requirements
• Ability to take ownership of an entire software feature and make decisive decisions, while keeping stakeholders informed.
• Strong presentation skills and comfort with communicating with users and fellow employees of all levels

Who You Are

Successful candidates will also demonstrate many of the characteristics that our core values represent:

• Build things that matter: You have a love of building something new or improving on current processes and care about making a positive difference.
• We’re all entrepreneurs: You love learning new things and are comfortable working in a startup-like, dynamic environment -- moving quickly, even in the face of ambiguity. You are a self-directed leader who can jump in, structure their own work, and figure out how best to execute.

Employment Type:

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