[Remote] Senior Principal Engagement Manager, State and Local Government at ServiceNow

The Senior Principal Engagement Manager will be responsible for managing key internal and external initiatives to add significant value to customers and help the broader organization innovate. This includes delivering new projects, managing and navigating customers through these projects, and managing cross-functional projects and teams, senior-level business executives, and customers. The role involves providing weekly/monthly and quarterly updates to customers and internal executive teams, managing each phase of the project, initiating and/or participating in strategic initiatives, and developing and presenting the value proposition to the customer. Additionally, the manager will mentor Customer Outcomes or Partner team members, identify and resolve gaps between actuals and plan of record, and utilize thought leadership and strategic thinking to drive outcomes.