Senior Practice Manager

Position Overview

• Location Type: Remote (Central Timezone)
• Job Type: Full-Time
• Salary: $144K - $205.2K

Join the Snowflake team and build the future of the AI Data Cloud! As a Professional Services Practice Manager, you’ll be a key driver in transforming businesses through cutting-edge cloud data solutions. You’ll collaborate with top-tier clients, strategize with elite sales teams, and lead groundbreaking professional service engagements. This role is completely remote.

Why This Role?

• Be a Market Leader: Own and execute a strategic vision for Professional Services.
• Drive Meaningful Change: Work with clients to unlock the power of data and fuel digital transformations.
• Lead from the Front: Manage high-impact projects, ensure seamless delivery, and drive revenue growth.
• Collaborate with the Best: Work cross-functionally with top industry experts to shape the future of cloud data solutions.
• Crush Your Goals: Meet and exceed bookings, utilization, and consumption targets while delivering exceptional customer experiences.

Responsibilities

• Spearhead services sales execution and project delivery success for key accounts.
• Engage C-level executives to create and execute services roadmaps that drive real business outcomes.
• Own the entire professional services lifecycle—from deal strategy and proposal creation to execution and forecasting.
• Be the go-to expert for cloud-based data warehousing, business intelligence, and AI-powered solutions.
• Lead high-performing teams while ensuring top-tier customer satisfaction.
• Report to an Consulting Practice Director on the Americas Professional Services teams.
• Be aligned to markets or industries as part of the practice, with services sales alignment to a Sales District Manager and Account Executives.
• Be responsible for both driving service sales enablement/execution and ensuring the successful delivery of services for your assigned accounts.
• Focus on achieving quarterly bookings targets (for Professional Services & Training) while meeting utilization targets by actively managing select project deliveries.
• Be measured on consumption progress and meeting consumption targets at your accounts as part of the broader account team.
• Be the Professional Services point of contact for your accounts, through:
  • Help create and execute on the overall vision for services - both sales and delivery
  • Own the services delivery roadmap (proposals, closing services opportunities and delivery)
  • Collaborate with cross functional teams to find opportunities, scope, propose and sell services (Professional Services and Training) to both new and existing clients
  • Develop scope and associated SOWs for customer services engagements
  • Drive deal reviews internally to ensure alignment - ensure the scope of the project is well defined for customer success
  • Understand and help optimize business operations processes for services sales
  • Build strong cross-functional relationships within Snowflake GTM teams (legal, deal desk, account teams, sales, PS&T leadership - including workload services - and partner team)
  • Provide bookings forecast and demonstrate strong command of your book of business
  • Align services engagements to key customers business outcomes
  • Drive alignment with executive sponsors and/or customer stakeholders
  • Collaborate with other delivery partners (SIs, GSIs, other PS orgs, etc) in support of project delivery
  • Serve as the initial point of escalation for customer and project team
  • Own project outcomes and manage project financials (revenue forecasting and expense management)
  • Maintain a high level of customer satisfaction as reflected in customer survey scores
  • Collaborate with Education Services team for training delivery

Requirements

• (Details are missing in the provided job description)

Application Instructions

• (Details are missing in the provided job description)