Salesforce Solutions Architect
Vantage- Full Time
- Expert & Leadership (9+ years)
Salary: [Not Specified] Location Type: [Not Specified] Employment Type: [Not Specified]
Join Vonage and help us innovate cloud communications for businesses worldwide! We help customers succeed through the successful delivery of our entire portfolio of solutions. Our customers expect products and services to arrive on time, within budget, and in line with technical, operational, and functional expectations. Our job is to make sure this happens. We apply customer, business, technical, and service understanding to orchestrate a holistic and unified company approach to developing and delivering what our customers need and expect. We integrate Vonage capabilities with customer requirements and work with them to install, configure, educate, and train. Their success is our success.
Through our Managed Services offering, Vonage supports our customers with the day-to-day management of their Vonage Platform accounts. This includes managing MACs (Moves, Adds, and Changes to users and call plans) and basic reporting requests. The Managed Service Consultant will be responsible for managing incoming requests within SLA, handling the required work, and providing feedback to customers. This is a great opportunity for an ambitious individual to advance their career.
In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including volunteering days and tuition reimbursement. There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
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Cloud-based communication services for businesses
Vonage provides cloud-based communication services to businesses of all sizes, from small startups to large enterprises. Its main offering is the Communications Platform as a Service (CPaaS), which allows companies to integrate voice, messaging, video, and data capabilities directly into their applications and processes. This integration helps businesses enhance customer engagement and streamline internal communications. Additionally, Vonage offers Unified Communications as a Service (UCaaS), which combines various communication tools into one platform, and Contact Center as a Service (CCaaS), which focuses on advanced customer service solutions. Unlike many competitors, Vonage operates on a subscription-based model, supplemented by usage-based fees, ensuring a steady income while allowing flexibility for clients. The goal of Vonage is to modernize communication infrastructure for businesses across various industries, improving their operational efficiency and customer service.