Senior People Programs Specialist at Intercom

San Francisco, California, United States

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

3–5 years of experience in HR, L&D, or People Operations roles with a focus on program coordination and execution
Strong project management and organizational skills, ability to thrive in a fast-paced, evolving environment
Exceptional attention to detail and a bias toward action and improvement
Excellent communication skills and comfort working across stakeholders at all levels
Experience working with HR systems and tools (e.g., Workday, Lattice) a plus
A passion for creating employee experiences that are thoughtful, consistent, and impactful
Curiosity about AI and a forward-thinking mindset, excited by how emerging technologies can make programs more effective and scalable, even if still learning the tools

Responsibilities

Facilitate engaging onboarding sessions for new U.S. employees, delivering a best-in-class first week experience in SF
Own onboarding logistics and administration, including pre-onboarding communications, scheduling, and coordination
Continuously improve the onboarding program by analyzing quarterly feedback data and refining content to align with the evolving strategy
Drive execution and delivery of performance cycles including system setup, audits, communications, and reporting
Partner on enablement and comms around expectations, ratings, and feedback
Monitor compliance with timelines and escalate issues as needed
Support bi-annual Manager Academy by coordinating logistics, materials, communications, and facilitation support
Conduct retrospective and support in making meaningful changes to the program design
Build and maintain reports on program outcomes, employee trends, and key performance metrics
Ensure accuracy and consistency of data across tools and reports, partnering closely with People Systems and People Data teams
Manage survey administration (onboarding, offboarding, etc.) and support ad hoc projects as needed

Skills

Onboarding

Performance Management

Manager Development

Program Coordination

Communication

Reporting

Employee Experience

Talent Programs

Operational Excellence

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$234.2MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.

Major tech companies' AI advancements may outpace Intercom's offerings.

Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.

The platform supports over 600 million monthly active end users globally.

Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.

Omnichannel communication trends align with Intercom's integrated messaging solutions.

E-commerce expansion drives demand for robust customer support systems like Intercom.

Land your dream remote job 3x faster with AI

Try Jobo Free