Senior Payments Operations Manager at Depop

London, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Fashion, E-commerceIndustries

Requirements

Experience managing PSP (Payment Service Provider) relationships e.g. Stripe, or working in a PSP in an operational role
Deep understanding of payments operations, including cost optimization, conversion improvement, tax compliance, and delivering seamless user experiences
Strategic mindset balancing technical execution with user experience focus
Ability to collaborate across departments (e.g., Fraud, Finance, Product, Legal, Tax) and with external partners
Knowledge of payment industry trends, new payment methods, regulatory compliance, and tax management

Responsibilities

Oversee and optimize Depop’s payment processing solutions to drive margin improvements; monitor payment acceptance metrics, identify optimization opportunities, and implement strategies to enhance conversion rates and reduce friction
Assist in the evaluation and ongoing management of Payment Service Providers (PSPs), maintaining strong partnerships and ensuring service excellence
Collaborate with the fraud team to develop solutions addressing payments fraud, including fraudulent chargebacks and bad recoupment
Work with cross-functional teams to identify operational pain points, prioritize solutions, and improve the user experience and overall payment processes and efficiency, enhancing trust with users
Partner with Finance and Product to assess new payment methods and identify integration opportunities; stay informed about payment industry trends and collaborate with Product to incorporate emerging opportunities
Collaborate with Legal, Tax, and Finance teams to track evolving tax and regulatory requirements, ensuring compliance and evaluating associated risks and benefits
Lead the operational execution of tax season across all relevant markets, ensuring compliance with local regulations and efficient processing

Skills

Payments Operations

Operations Management

Cross-functional Collaboration

Partner Management

Payments Innovation

Depop

Peer-to-peer marketplace for unique fashion items

About Depop

Depop is an online marketplace designed for buying, selling, and discovering unique fashion items, including designer pieces, vintage finds, streetwear, and sneakers. The platform operates as a peer-to-peer marketplace, allowing users to list their items for sale directly to other users. Depop generates revenue by taking a commission on each sale, which aligns the company's success with that of its sellers. The platform primarily targets younger consumers who value sustainability and often seek second-hand fashion items, making it an appealing option for those looking to reduce waste and support independent brands. Additionally, Depop fosters a sense of community among its users, encouraging interaction and connection, which enhances the buying and selling experience. This community-driven approach, along with its focus on unique and sustainable fashion, sets Depop apart from other online marketplaces.

London, United KingdomHeadquarters

2011Year Founded

$97.3MTotal Funding

ACQUISITIONCompany Stage

Consumer GoodsIndustries

1,001-5,000Employees

Risks

Increased competition from eBay may attract sellers away from Depop.

Marketplace fee for UK buyers may deter some users from Depop.

Generative AI development could disrupt traditional resale models, challenging Depop.

Differentiation

Depop targets younger consumers interested in unique, sustainable fashion items.

The platform fosters a community-driven approach, enhancing user experience and engagement.

Depop's commission-based model aligns its success with that of its sellers.

Upsides

Increased interest in sustainable fashion drives more consumers to Depop.

Social commerce rise creates new engagement opportunities with Depop's young audience.

U.S. resale market forecasted to grow, offering Depop significant growth potential.

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