Senior Manager, Technology Operations & Strategy

Position Overview

• Location Type: Onsite
• Job Type: Full-time
• Salary: Not specified

Summary: We are seeking a Senior Manager to lead our Technology Operations team. This is an exciting opportunity to significantly influence our technology infrastructure and operations, and help guide our tech growth. This role involves managing and executing our company’s IT strategy. This includes overseeing IT execution, IT Helpdesk, laptop management, Enterprise Collaboration tools and office AV equipment. The Senior Manager, reporting to the Director of Business Technology, will lead the IT team. Their goal is to ensure smooth user support, secure and reliable infrastructure, and innovative collaboration methods for our hybrid workforce. This role is based in Oakland, California and crucial in creating a tech-driven environment that boosts user productivity.

Requirements

• Proven experience in a senior management role within IT services.
• Excellent leadership and team management skills.
• Strong knowledge of IT infrastructure, system administration, and operations.
• Deep understanding of IT systems, software, and hardware.
• Ability to troubleshoot complex technical issues and provide effective solutions.

Responsibilities

• IT Operations & Strategy:
  • Supervise the depth and breadth of IT services for the company including IT Helpdesk, building AV equipment, laptop management, Enterprise Collaboration tooling and HQ large meetings/events requiring hands-on IT support.
• Team Management:
  • Lead a team of IT operations professionals, which includes system administrators, IT helpdesk support staff, asset management personnel, and office building AV engineers.
• Policy Development & Enforcement:
  • Formulate and enforce IT policies and best practices to ensure efficient and secure operations.
• Performance Metrics:
  • Establish, track, and present key performance indicators to the leadership team to demonstrate the effectiveness of IT operations.
• Cross-Functional Collaboration:
  • Work closely with various teams across the organization to ensure that IT systems align with and support business objectives.
• IT Portfolio Management:
  • Oversee the IT portfolio and set priorities to enhance our technology operations and services.
• Software and Contract Management:
  • Supervise the management of hardware, software and related contracts to ensure optimal utilization and cost-effectiveness.
• Security Collaboration:
  • Work in tandem with the security team to ensure the safety and security of our IT systems and devices.
• Continuous Improvement:
  • Remain dedicated to the continuous improvement of IT operations, seeking out opportunities for enhancement and innovation.
• Budget Management:
  • Oversee the IT budget, including forecasting future costs and implementing measures to control expenses.
• Leadership and Development:
  • Provide leadership and direction for the IT team, including responsibilities such as hiring, training, performance evaluation, and offering professional development opportunities.

Application Instructions

• Not specified in the provided text.

Company Information

• Not specified in the provided text.