Senior Manager, Sales & Services Analytics at Eventbrite

United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Live Experiences, Event ManagementIndustries

Requirements

Candidates should possess 5+ years of relevant experience in a SaaS environment, including consulting, analytics, or data science. A Bachelor's degree in business or a quantitative field like computer science, economics, statistics, or business analytics is required. Deep expertise in sales and service metrics, including new business, retention, support, and customer success KPIs, is essential. Proven ability to apply advanced analytics and AI to solve business problems, develop cases, and execute root-cause analysis is necessary. Strong influencing and communication skills with a track record of driving consensus across complex stakeholder groups are required. Proficiency in SQL and Tableau (or equivalent BI tool) is mandatory, with preferred experience in Google Analytics, Heap (or equivalent), and AI/ML tools and frameworks.

Responsibilities

The Senior Manager, Sales & Services Analytics will lead analytics initiatives to fuel growth, optimize performance, and elevate customer experiences within the Business Operations team. This role involves owning the AI strategy for Sales & Services data needs, translating complexity into clarity through deliverables that enable decisive action, and fostering resilience and accountability across the team. Responsibilities include coaching and developing team members, driving the AI and analytics roadmap, proactively identifying opportunities for improvement, surfacing and resolving data integrity issues, influencing and aligning stakeholders across a matrixed organization, and navigating complex cross-functional dependencies.

Skills

Sales Analytics

Services Analytics

AI Strategy

Data Strategy

Predictive Analytics

Prescriptive Analytics

Generative AI

Data Visualization

Stakeholder Management

Problem-Solving

Data Integrity

Roadmap Development

Team Leadership

Cross-functional Collaboration

Eventbrite

Self-service ticketing platform for live events

About Eventbrite

Eventbrite is a self-service ticketing platform that allows individuals and organizations to create, share, find, and attend various live events. Users can set up events ranging from music festivals to conferences and gaming competitions. The platform works by enabling event organizers to sell tickets online, while also providing tools for payment processing and event marketing. Eventbrite stands out from competitors by offering personalized recommendations and automated notifications to enhance the ticket-buying experience. The goal of Eventbrite is to simplify the event management process for organizers and make it easier for attendees to discover and participate in live events.

San Francisco, CaliforniaHeadquarters

2006Year Founded

$382.8MTotal Funding

IPOCompany Stage

Data & Analytics, Fintech, EntertainmentIndustries

1,001-5,000Employees

Benefits

We care about your mental health and wellbeing. Our employees enjoy free coaching sessions with Modern Health. We also offer free therapy sessions with a psychologist. You’ll also have access to private medical insurance for you and your family, that includes dental care. And if you like sports, we have our wellness program to pay for your gym expenses.

Ongoing training and career development is an important part of our culture. We offer unlimited access to courses in Udemy, language exchange programs, internal training, wildtalks, workshops and weekly sessions with our CEO

Work-life balance is extremely important to us. Our employees can choose what works best for them: work in one of our offices, be fully remote or the best of both worlds! We believe in a flexible working environment to allow Britelings to perform at their best ensuring a healthy work-life balance. We have recently implemented Britebreak Fridays: all Britelings turn off their computers and take the first Friday of every month off to focus on their wellbeing.

Risks

Increased competition from Zoom Events threatens Eventbrite's virtual events market share.

Eventbrite for Causes may reduce revenue due to discounted nonprofit programs.

Leadership changes could lead to temporary operational disruptions.

Differentiation

Eventbrite offers a comprehensive platform for diverse event types and sizes.

The platform provides real-time insights and 24/7 monitoring for event organizers.

Eventbrite's personalized recommendations enhance user engagement and ticket sales.

Upsides

Growing demand for hybrid events expands Eventbrite's market reach and offerings.

AI-driven personalization tools enhance attendee experiences and satisfaction.

Sustainability focus allows Eventbrite to offer eco-friendly event management solutions.

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