Senior Manager, Operations Enablement (Remote)

Position Overview

• Location Type: Remote
• Job Type: FullTime
• Salary: $132K - $198K

AuditBoard is seeking a Senior Manager, Operations Enablement to lead a new team supporting post-sales functions. This role focuses on creating and executing onboarding programs for the Customer Advisory Services (CAS) organization, which includes Renewals, Customer Success, Support, Onboarding, and Customer Experience teams. The goal is to improve customer adoption, retention, and satisfaction while driving a world-class enablement strategy.

Requirements

Details not provided in the job description.

Responsibilities

• Develop Enablement Roadmap: Lead the development of an enablement roadmap for the post-sales organization in partnership with leadership.
• Build Strong Relationships: Foster collaboration and alignment with key leaders within post-sales.
• Team Management: Manage a team of enablement analysts, ensuring effective execution of the enablement strategy.
• Identify Subject Matter Experts: Identify and develop internal subject matter experts to support the onboarding program.
• Onboarding Strategy: Develop a comprehensive onboarding strategy for each post-sales function with measurable outcomes, ensuring consistent collateral across CAS.
• Facilitate Onboarding Sessions: Facilitate, coordinate, and manage onboarding sessions for new hires, tracking outcomes and reducing ramp time.
• Cross-functional Collaboration: Partner with cross-functional stakeholders to (details not provided).

Company Information

• Company: AuditBoard
• ARR: $200M+ (and growing)
• Growth: Ranked among the 500 fastest-growing tech companies in North America for six years in a row (Deloitte).
• G2 & Gartner Ratings: Top-rated on G2.com and Gartner Peer Insights.
• Industry: Audit, Risk, ESG, and InfoSec platform

Reporting To

• Sr. Director of Customer Success Operations & Analytics