EvenUp

Senior Customer Onboarding Specialist, Midmarket (Central, West US)

United States

EvenUp Logo
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Legal Tech, Legal Services, SaaSIndustries

Requirements

Candidates should possess a Bachelor's degree in Business, Marketing, or a related field, along with at least 5 years of experience in customer onboarding, preferably within a SaaS environment. Strong communication and interpersonal skills are essential, and the ability to travel up to 50% is required.

Responsibilities

As a Senior Customer Onboarding Specialist, you will lead comprehensive onboarding sessions for new customers, facilitating the smooth handoff from Sales to Customer Success and ensuring all critical customer information is accurately documented. You will develop and deliver high-impact onboarding and training sessions, track key metrics, and collaborate with cross-functional teams to address customer requirements and feedback. Additionally, you will engage with key decision-makers to establish strategic success metrics and identify upsell or cross-sell opportunities.

Skills

SaaS onboarding
Communication
Interpersonal skills
Customer-centric mindset
Training facilitation
CRM systems
Data tracking
Analytics platforms

EvenUp

Legal services for personal injury cases

About EvenUp

EvenUp Law provides legal services focused on personal injury, trucking accidents, and medical malpractice. The firm operates in multiple states, including Texas, Pennsylvania, California, Indiana, and Georgia. Its business model is based on a contingency fee structure, meaning they only receive payment if they win a case, taking a percentage of the settlement or judgment. What sets EvenUp Law apart from its competitors is its detailed case preparation and the ability to analyze cases like an adjuster or defense attorney, which leads to higher settlement amounts and quicker resolutions for clients. The firm also maintains a database of similar injuries and their values, which helps in providing accurate damage estimates. The goal of EvenUp Law is to save clients time and stress while ensuring they receive fair compensation for their injuries.

Key Metrics

San Francisco, CaliforniaHeadquarters
2019Year Founded
$214MTotal Funding
SERIES_DCompany Stage
LegalIndustries
201-500Employees

Risks

Increased competition from other legal tech startups could erode EvenUp's market share.
Reliance on a contingency fee model poses financial risks with unsuccessful cases.
Potential regulatory changes in AI use could impact EvenUp's operations.

Differentiation

EvenUp uses AI to automate legal document creation, reducing time and costs.
The company targets the $20 million insurance claim market with AI-driven solutions.
EvenUp's meticulous case preparation results in high settlement amounts and quick resolutions.

Upsides

Recent $135 million Series D funding shows strong investor confidence in EvenUp.
Launch of AI assistant Litty highlights growth in generative AI for legal automation.
Strategic board appointments could open new avenues for growth and partnerships.

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