Senior Technical Program Manager
Employment Type: Full Time
Position Overview
As a Senior Technical Program Manager, this role will lead strategic programs by:
- Driving the creation, tracking, and communication of strategic and achievable quarterly plans with all involved delivery teams.
- Managing program operations and leading complex, multi-stakeholder project management.
- Implementing governance structures to manage risks and drive decision-making.
- Contributing to organization-wide initiatives to lessen the operational burden of our teams.
This role will be a critical partner to Product, Engineering, and other cross-functional leads by bringing delivery predictability to the Engineering Foundations Organization. This organization is comprised of two teams:
- Developer Platform: Builds and maintains an Internal Developer Platform, enabling self-service infrastructure provisioning, ensuring security and governance, and improving developer experience.
- Production Engineering: Responsible for infrastructure operations and reliability, observability and incident response, cost control, data infrastructure stewardship, enablement and tooling, and security compliance.
Responsibilities
Strategic Planning and Alignment
- Collaborate with key stakeholders to align clear goals with overall business strategy, product strategy, and organizational goals.
- Develop and implement plans that prioritize initiatives based on business priorities, available resources, and dependencies.
Risk Management and Control
- Identify and manage risks, including dependencies, trade-offs, and potential roadblocks.
- Develop and implement control plans to address at-risk goals, ensuring proactive mitigation and resolution strategies are in place.
Performance Measurement and Analysis
- Evaluate and measure progress against key performance indicators (KPIs), service level agreements (SLAs), and other critical business results.
- Analyze data to surface opportunities, risks, and trends, providing actionable recommendations to enhance overall program effectiveness.
Stakeholder Engagement and Communication
- Facilitate communication and collaboration among cross-functional teams, ensuring transparency and alignment with predefined goals.
- Lead steering committees or governance structures to drive decision-making and maintain effective communication channels with key stakeholders.
Minimum Qualifications
- 8+ years of progressive experience in operations, project, or program management.
- Bachelor’s degree or equivalent work experience.
Preferred Knowledge, Skills, and/or Abilities
- Track record of driving process improvement and/or change management.
- Exceptional written and verbal communications skills.
- Ability to work in a fast-paced environment and manage multiple priorities; strong analytical skills/mindset.
- Self-starter with strong interpersonal skills.
- Experience in healthcare technology.
Product Development Specific Experience
- Solid understanding of SDLC, CI/CD, infrastructure-as-code, and DevOps principles.
- Proficiency in project management and collaboration tools like Jira, Confluence, and GitHub.
- Familiarity with cloud platforms (e.g., AWS) and related tools.
- Ability to identify risks in software development projects and lead efforts to mitigate them early.
- Demonstrated ability to drive successful delivery across diverse cross-functional teams with varying technical expertise.
- Experienced at tailoring technical communications for a range of audiences, including clear, concise summaries for executive stakeholders.
- Experience defining and tracking KPIs to measure infrastructure performance and delivery success.
Company Information
Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contract