Senior Technical Program Manager

Employment Type: Full Time

Position Overview

As a Senior Technical Program Manager, this role will lead strategic programs by:

• Driving the creation, tracking, and communication of strategic and achievable quarterly plans with all involved delivery teams.
• Managing program operations and leading complex, multi-stakeholder project management.
• Implementing governance structures to manage risks and drive decision-making.
• Contributing to organization-wide initiatives to lessen the operational burden of our teams.

This role will be a critical partner to Product, Engineering, and other cross-functional leads by bringing delivery predictability to the Engineering Foundations Organization. This organization is comprised of two teams:

• Developer Platform: Builds and maintains an Internal Developer Platform, enabling self-service infrastructure provisioning, ensuring security and governance, and improving developer experience.
• Production Engineering: Responsible for infrastructure operations and reliability, observability and incident response, cost control, data infrastructure stewardship, enablement and tooling, and security compliance.

Responsibilities

Strategic Planning and Alignment

• Collaborate with key stakeholders to align clear goals with overall business strategy, product strategy, and organizational goals.
• Develop and implement plans that prioritize initiatives based on business priorities, available resources, and dependencies.

Risk Management and Control

• Identify and manage risks, including dependencies, trade-offs, and potential roadblocks.
• Develop and implement control plans to address at-risk goals, ensuring proactive mitigation and resolution strategies are in place.

Performance Measurement and Analysis

• Evaluate and measure progress against key performance indicators (KPIs), service level agreements (SLAs), and other critical business results.
• Analyze data to surface opportunities, risks, and trends, providing actionable recommendations to enhance overall program effectiveness.

Stakeholder Engagement and Communication

• Facilitate communication and collaboration among cross-functional teams, ensuring transparency and alignment with predefined goals.
• Lead steering committees or governance structures to drive decision-making and maintain effective communication channels with key stakeholders.

Minimum Qualifications

• 8+ years of progressive experience in operations, project, or program management.
• Bachelor’s degree or equivalent work experience.

Preferred Knowledge, Skills, and/or Abilities

• Track record of driving process improvement and/or change management.
• Exceptional written and verbal communications skills.
• Ability to work in a fast-paced environment and manage multiple priorities; strong analytical skills/mindset.
• Self-starter with strong interpersonal skills.
• Experience in healthcare technology.

Product Development Specific Experience

• Solid understanding of SDLC, CI/CD, infrastructure-as-code, and DevOps principles.
• Proficiency in project management and collaboration tools like Jira, Confluence, and GitHub.
• Familiarity with cloud platforms (e.g., AWS) and related tools.
• Ability to identify risks in software development projects and lead efforts to mitigate them early.
• Demonstrated ability to drive successful delivery across diverse cross-functional teams with varying technical expertise.
• Experienced at tailoring technical communications for a range of audiences, including clear, concise summaries for executive stakeholders.
• Experience defining and tracking KPIs to measure infrastructure performance and delivery success.

Company Information

Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contract