Account Manager, AMER-West

Position Overview

• Location Type: Remote
• Job Type: Not specified
• Salary: Not specified

Remote is a company dedicated to simplifying global employment compliance for modern organizations. They enable businesses of all sizes to recruit, pay, and manage international teams. Remote fosters a future-focused, asynchronous work culture with team members spread across six continents. They encourage diversity of thought and experience to build a best-in-class HR platform.

This role offers the opportunity to manage the entire sales cycle for existing customers, focusing on retention, identifying expansion opportunities, and executing upsell and cross-sell strategies. You will present Remote's services, build strategic partnerships, and nurture customer relationships. The position involves understanding and designing solutions for small and mid-sized businesses' communication needs, leading customer retention initiatives, and collaborating with cross-functional teams to ensure customer success and business growth.

Requirements

• Demonstrated ability in retaining and growing existing accounts, driving net new expansion bookings, and upselling/cross-selling.
• Proven success in building key customer relationships across various levels, including decision-makers, champions, and C-level stakeholders.
• Proactive communication with key customer contacts to understand needs, build strategic roadmaps, and gather feedback.
• Ability to create and execute sales motions and tactics to consistently grow revenue per account.
• Capability to create, execute, and adapt proactive client strategies to achieve goals.
• Proficiency in developing pipeline, forecasting outcomes, and providing accurate reporting.
• Strong knowledge of sales processes.
• Ability to learn complex product solutions and a eagerness to develop new skills.
• Understanding of Remote’s services and industry position.
• 5+ years of Account Management experience, or related SaaS sales experience.
• Excellent verbal and written communication skills.
• Business fluency in English is essential.
• Highly self-motivated with ambitions for a closing role.
• Self-directed and able to work independently and as part of a team.
• Resilience, perseverance, and a positive attitude.
• Ability to perform under pressure.
• Strong business acumen.
• High level of integrity and work ethic.
• Efficient in multitasking, prioritization, and time management.
• Customer-obsessed with a clear desire for customer-facing roles.

Key Responsibilities

• Meet and exceed sales quota based on role level and manage the entire sales cycle for a book of business.
• Identify new expansion, upsell, and cross-sell business opportunities and drive them through the sales motion and cycle.
• Present Remote’s suite of services to existing customers and create opportunities for upselling solutions.
• Own the customer relationship and complete the cycle from sale to business completion.
• Maintain frequent contact with customers and build strategic partnerships.
• Design solutions tailored to the unique communication needs of small and mid-sized businesses.
• Lead customer retention initiatives, participate in strategic events, and lead discussions to deepen relationships.
• Collaborate seamlessly with cross-functional teams to ensure customer success.

Application Instructions

Apply now and define the future of work!