Senior Manager of Customer Success & Technical Account Management – Korea at Adobe

Seoul, South Korea

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SoftwareIndustries

Requirements

Experience leading Customer Success Managers (CSMs) and Technical Account Managers (TAMs) in a high-performance team
Ability to attract, develop, and retain top talent across CSM and TAM roles
Expertise in driving career development, real-time mentoring, onboarding, enablement, and providing tools for team growth
Strong skills in building and deepening trusted relationships with C-level executives in Korea's influential enterprises
Proficiency in representing the voice of the customer in strategic internal and external forums
Capability to establish governance rhythms for visibility, collaborative execution, and measurable progress
Experience partnering with local sales and services leadership to align on account strategy and joint success plans
Membership or ability to contribute to Korea leadership team, assessing and improving Ultimate Success programs through data-driven insights and performance reviews

Responsibilities

Lead Adobe’s premium post-sales engagement for largest enterprise customers in Korea
Oversee all aspects of delivering the paid Ultimate offering, driving technical excellence, business impact, and value realization
Lead a team of Customer Success Managers and Technical Account Managers to guide customers, drive platform health, and achieve impactful outcomes
Own the full spectrum of customer success outcomes, including retention, adoption, platform health, and growth of Adobe’s use case
Support Adobe’s Experience Cloud vision with senior customers to encourage strategic alignment and long-term value
Hit key landmarks such as strategic business reviews, mutual success plans, readiness strategies, and impact tracking
Proactively orchestrate cross-functional resolution plans and serve as a strong internal advocate for continuous improvement in products, processes, and customer experience
Drive clear career development paths, provide real-time mentoring, and champion a culture of ownership and accountability
Ensure onboarding, enablement, and tools that support team growth and delivery excellence
Build and deepen trusted relationships with C-level executives across Korea’s enterprises
Represent the voice of the customer in strategic forums, driving alignment, innovation, and thought leadership
Establish strong governance rhythm for clear visibility, collaborative execution, and progress toward shared goals
Partner with local sales and services leadership to align on account strategy and joint success plans
Assess and improve the impact of Ultimate Success programs through data-driven information and regular performance reviews

Skills

Key technologies and capabilities for this role

Customer SuccessTechnical Account ManagementTeam LeadershipEnterprise AccountsValue RealizationStrategic PartnershipPost-Sales Engagement

Questions & Answers

Common questions about this position

What benefits does Adobe offer?

Adobe offers market leading employee benefits including health insurance, global days off, wellness fund, market-leading parental leave, access to the Employee Stock Purchase Program, and programs to build your career. They also provide opportunities for corporate social responsibility, philanthropy, employee, and community engagement.

Is this a remote position or does it require being in Korea?

This information is not specified in the job description.

What are the key responsibilities of this role?

This information is not specified in the job description.

What is Adobe's company culture like?

Adobe is committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. Employees have voted it on the Great Place to Work list for the 10th consecutive year, emphasizing a culture of creativity for all and empowering people to make an impact.

What makes a strong candidate for this Senior Manager role?

A strong candidate should have experience leading high-performance teams of Customer Success Managers and Technical Account Managers, with skills in attracting, developing, and retaining top talent, driving career development, and delivering customer success outcomes like retention, adoption, and value realization.

Adobe

Software solutions for content creation and marketing

About Adobe

Adobe provides a range of software solutions focused on digital experiences, catering to creative professionals, businesses, and educational institutions. Its main offerings include Adobe Creative Cloud, which contains tools for photography, graphic design, video editing, illustration, UI/UX design, 3D and augmented reality, and social media content creation. Adobe also offers marketing solutions through Adobe Experience Cloud and document management services via Adobe Document Cloud. The company operates on a subscription-based model, allowing users to access its software through monthly or annual plans, with special pricing available for students, teachers, and businesses. Adobe differentiates itself from competitors by providing a comprehensive suite of tools that cover various aspects of content creation and marketing, all integrated into one platform. The goal of Adobe is to empower users to create, manage, and optimize their digital content effectively.

San Jose, CaliforniaHeadquarters

1994Year Founded

$668.9MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise Software, DesignIndustries

10,001+Employees