Senior Manager, Global Service Product Development

California, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Scientific Instruments, HealthcareIndustries

Requirements

A Bachelor of Science degree in biochemistry, biology, or engineering is required, along with a minimum of 10 years of meaningful experience in the Life Sciences industry, preferably including experience in a service and support organization or product engineering/R&D. Successful people management experience is necessary, as is demonstrable expertise in developing product release criteria for services and support. Strong management and leadership skills are essential, complemented by excellent written and verbal communication abilities, comfort in communicating with technical and business teams, and the capacity to collaborate with diverse, cross-functional teams across multiple sites. Willingness to travel up to 20% domestically and internationally is also required.

Responsibilities

The Senior Manager, Global Service Product Development will lead a scientific team, providing technical focus and driving product development to meet Global Services & Support strategy roadmap objectives. This role involves leading, coaching, and developing staff while maintaining direct support development responsibility for a subset of product lines. Key responsibilities include collaborating with cross-functional partners on service capabilities for new instruments, building strong customer relationships for customer-centric solutions, developing leadership bench strength, engaging and retaining top talent, and empowering employees to achieve objectives. The individual will also be responsible for achieving planned results in a matrixed environment and driving results through direct/indirect reports and cross-functional teams.

Skills

Product Development

Service Strategy

Team Leadership

Coaching

Staff Development

Commercialization

Operational Excellence

Customer Relationships

Talent Management

Matrix Management

Cross-functional Collaboration

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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