Senior Manager, Global Service Product Development

Job Description

Discover Impactful Work: The Senior Manager, Global Service Product Development will lead a small scientific team, across technology platforms, providing technical focus and insight, and driving product development to meet Global Services & Support strategy roadmap objectives. They will focus on key areas of responsibility, including leading, coaching, and developing staff while maintaining direct support development responsibility for a subset of product lines. This individual will also act as a key collaborative partner between commercial business units, global service and support colleagues, global quality, and other product development groups in the company.

A Day in the Life: The Senior Manager, Global Service Product Development will have responsibility for providing focus and support in execution to meet or exceed the strategic objectives as follows:

Product Commercialization

• Team operational excellence with designing and developing service capabilities for new instruments.
• Collaboration with cross-functional partners in launching and sustaining service for new product introductions.

Global Customer Focus

• Builds strong customer relationships that enables the delivery of global customer-centric solutions.

People Leadership

• Builds leadership bench strength and orchestrates movement of associates to the right projects in order to optimize output of content.
• Builds a great team and a collaborative culture
• Engages, develops, and retains top talent.
• Inspires, influences, and empowers employees to overachieve objectives.
• Empowers team members to develop impactful action plans and drive for results.

Matrix Effectiveness

• Expert at achieving planned results in a matrixed environment.
• Strong driver and influencer with ability to motivate and drive results through direct/indirect reports and internal and external cross-functional teams across a highly matrixed global organization

How will you get here?

• Through a track record of leading product development, through commercial launch, sustainability and end-of-life
• Demonstration of independence and team leadership
• Deep understanding of needs of Life Science academic and clinical customers
• Proven cross-functional relationship development

Keys to Success:

Education and Experience

• B.S. degree in biochemistry, biology or engineering required with a minimum of 10 years meaningful experience (equivalent combinations of education and meaningful work experience may be considered).
• 10+ years of Life Sciences industry experience; preferably including experience in a service and support organization and/or product engineering / R&D.
• Successful people management experience required

Knowledge, Skills, Abilities

• Demonstrable expertise in developing product release criteria for services & support
• Management and leadership skills with strong written and verbal communication
• Feel at ease communicating regularly with technical and business teams
• Ability to work with diverse, cross-functional teams across multiple sites
• Willingness to travel up to 20% (domestic and international)
• Demonstrates Thermo Fisher Scientific values – Integrity, Intensity, Innovation and Involvement.

This position does not offer relocation benefits.

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Compensation and Benefits

The salary range estimated for this position based in California is $130,000.00–$194,950.00. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U