Director, Product Strategy

United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology & ServicesIndustries

Requirements

The ideal candidate should possess a Bachelor's degree in Computer Science, Business, Economics, or a related field, and have at least 11 years of experience in product marketing, product strategy, or a related function within the B2B software space. They should demonstrate proven experience in owning and executing go-to-market strategies for complex products, particularly in a SaaS environment, along with strong pricing and packaging expertise.

Responsibilities

This Director, Product Strategy will craft and execute a robust product marketing strategy, manage Intradiem’s Go-To-Market (GTM) strategy, direct the packaging function, collaborate with Sales and Marketing leadership on demand generation, act as a strategic partner to Product Management, conduct market research, define KPIs and analyze performance, and serve as a key connector across various teams to ensure organizational alignment and operational excellence in go-to-market execution, while also performing all other duties as assigned.

Skills

Product Strategy

Product Marketing

Strategic Planning

Business Alignment

Customer Needs Analysis

Intradiem

Intelligent automation solutions for call centers

About Intradiem

Intradiem specializes in intelligent automation solutions tailored for call centers and customer service teams. Their software automates routine tasks, enhancing workforce management and improving productivity, employee engagement, and customer experience. Clients, including both remote and in-person teams, subscribe to their Software-as-a-Service (SaaS) platform, which is accessible online and can be implemented quickly, often within 12 weeks. Intradiem's software processes large amounts of data in real-time, taking immediate actions based on set rules, which helps reduce operating costs and keeps agents engaged. The company stands out by seamlessly integrating with existing call center software and utilizing artificial intelligence for real-time decision-making. Intradiem's goal is to optimize workforce management, promising significant cost savings and improved results for their clients, making their solution a valuable asset for customer service operations.

Alpharetta, GeorgiaHeadquarters

1995Year Founded

$29.4MTotal Funding

DEBTCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Risks

High attrition rates in call centers could challenge long-term client relationships.

Recent leadership changes may lead to strategic shifts disrupting operations.

Reliance on SaaS solutions makes Intradiem vulnerable to cybersecurity threats.

Differentiation

Intradiem offers the only complete Intraday Automation solution for frontline workforces.

Their AI-powered technology processes massive data in real-time for immediate action.

Intradiem's solution integrates seamlessly with existing call center and workforce management software.

Upsides

Intradiem's AI predicts agent attrition with 80% accuracy, improving to 90% in 2024.

Partnerships with companies like Genesys enhance customer service solutions.

The SaaS model ensures quick implementation, with clients going live within 12 weeks.

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