Senior Manager, Customer Success at Anaplan

Tokyo, Japan

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

Native level in Japanese & Business level in English
8+ years of customer success or customer facing leadership role
Subject matter expertise in planning and modeling – with specialism in either Supply Chain, Finance or Sales strongly preferred
Analysis and planning skills to achieve KPIs for the entire team
Strong client facing skills in written, verbal, and facilitative
Knowledge of best practice of customer success, adoption and retention
Expertise in consensus building on blended teams
Presence and skill leading workshops for Japanese Enterprise

Responsibilities

Lead a team of 5-10 and ensure solution adoption and Value based customer satisfaction
Communicate and promote the company's direction and initiatives to the field in a dynamically changing environment
Provide prompt and accurate feedback to the top management on what is actually happening in the field and what is happening with customers
Set clear performance expectations, provide coaching and development opportunities, and monitor team progress towards goals
Collaborate with other stakeholders such as product, sales and marketing, to ensure seamless integration of customer success initiatives
Design and implement scalable Customer Success programs across Japan's customer base, including onboarding, feedback loops (QSR), and delivery monitoring
Drive operational excellence by formalizing best practices and enabling their adoption across existing customer base
Define and monitor program KPIs to evaluate coverage, enablement impact, and customer autonomy
Ensure alignment with global strategy, enabling reusability and localization of successful assets

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementLeadershipScenario PlanningStrategic Execution

Questions & Answers

Common questions about this position

What is the salary for the Senior Manager, Customer Success role?

This information is not specified in the job description.

Is this Customer Success Manager role remote or office-based?

The role is based in Japan, but specific details on remote or office requirements are not provided.

What are the key responsibilities for this position?

You will lead a team of 5-10, ensure solution adoption and value-based customer satisfaction, communicate company direction, provide feedback to management, set performance expectations with coaching, and collaborate with stakeholders.

What is Anaplan's company culture like?

Anaplan has a Winning Culture that champions diversity of thought, leadership regardless of title, commitment to ambitious goals, and celebrating wins, with operating principles of being strategy-led, values-based, and disciplined in execution.

What makes a strong candidate for this Customer Success Manager role?

Forward-thinking individuals who put customer experience first, thrive on challenges, can lead high-performing teams with a focus on customer-centricity, adoption, and value realization are ideal.

Anaplan

Cloud-based business planning and performance management platform

About Anaplan

Anaplan provides a cloud-based platform for business planning and performance management, allowing organizations to connect data, people, and plans. Its tools help users model scenarios, forecast outcomes, and optimize operations, enhancing collaboration and decision-making. The company operates on a subscription model, offering features like data integration and advanced analytics, while also providing professional services such as training and consulting. Anaplan's goal is to continuously improve its platform to support businesses in making informed decisions.

San Francisco, CaliforniaHeadquarters

2006Year Founded

$291.7MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Insurance, Health & Wellness- Accidental death and dismemberment (AD&D) Insurance, Dental Insurance, Disability Insurance, Health Insurance, Vision Insurance, Life Insurance, Health Savings Account (HSA), Maternity & Paternity Leave, Unlimited PTO, Gym Discount, Sick Time

Financial & Retirement - 401k 50% match on the first 3% of base salary, Employee Stock Purchase Program (ESPP), Flexible Spending Account (FSA), Roth 401k

Home - Bereavement Leave, Fertility Assistance, Immigration Assistance, Relocation Bonus, Remote Work

Risks

Leadership changes may disrupt strategic continuity and execution.

Fluence Technologies acquisition could pose integration challenges affecting efficiency.

Dependence on NetApp for data storage creates potential dependency risks.

Differentiation

Anaplan's cloud platform connects data, people, and plans for better decision-making.

The company offers a comprehensive suite of services, including training and advisory.

Anaplan's subscription model provides a steady revenue stream and scalability for clients.

Upsides

Integration with NetApp accelerates AI initiatives, enhancing platform capabilities.

Acquisition of Fluence Technologies boosts financial consolidation and reporting features.

Partnership with Titan Wealth expands Anaplan's reach in the financial sector.

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