[Remote] Senior Manager, Mid-Market Customer Success at Color

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, HealthtechIndustries

Requirements

Experience leading and growing Customer Success teams in a mid-market environment
Proven ability to own and manage a portfolio of complex accounts from onboarding through renewal and growth
Expertise in strategic client leadership, including executive-level conversations and escalation management
Strong skills in team building, including hiring, coaching, developing, and setting expectations for CSMs
Proficiency in designing scalable systems, playbooks, engagement frameworks, and enablement programs
Ability to partner with cross-functional teams (e.g., CS Ops, RevOps, Data) to enhance metrics, dashboards, and automation
Data-driven mindset for measuring performance, driving insights, and refining processes
Thrives in a fast-moving, mission-driven environment at the intersection of client management, strategy, operations, and team development

Responsibilities

Own a portfolio of complex mid-market accounts, ensuring clients achieve measurable outcomes from onboarding through renewal and growth
Provide strategic oversight for the team’s book of business, supporting CSMs on portfolio planning, stakeholder management, and proactive engagement
Drive high-touch client relationships, identifying opportunities for expansion, upsell, and retention
Lead executive-level conversations with key accounts and serve as the escalation point for critical issues
Ensure consistent execution of onboarding, QBRs, and renewal processes aligned with growth goals
Achieve strong outcomes across the mid-market portfolio in customer impact, advocacy, retention, and growth
Hire, lead, coach, and develop a high-performing team of Mid-Market CSMs
Set clear expectations, goals, and success metrics for individuals and the team; build a culture of accountability, feedback, and growth via 1:1s, performance reviews, and development planning
Define hiring profiles, career pathways, and onboarding programs as the team scales
Develop and deliver enablement programs on client management, strategy, communication, and data-driven decision-making
Design and implement scalable systems, playbooks, and engagement frameworks to standardize client management
Partner with CS Ops, RevOps, and Data teams to enhance dashboards, metrics, and automation
Identify and streamline/automate repetitive workflows (e.g., QBR prep, reporting, eligibility management)
Establish feedback loops, escalation protocols, and processes to empower CSMs while aligning to company strategy
Use data to measure performance, drive insights, and continuously refine processes for better client outcomes

Skills

Key technologies and capabilities for this role

Customer SuccessClient Relationship ManagementTeam LeadershipOperational ExcellenceStrategy DevelopmentTeam BuildingCoachingPlaybooksScalable Infrastructure

Questions & Answers

Common questions about this position

What is the employment type for this role?

This is a full-time position.

Is this role remote or does it require office work?

This information is not specified in the job description.

What salary or compensation does this position offer?

This information is not specified in the job description.

What key skills and experiences are required for the Senior Manager role?

The role requires experience in client management, team leadership, strategic oversight, operational excellence, and developing scalable infrastructure and playbooks for customer success.

What is the company culture like at Color Health?

Color Health has a mission-driven, fast-moving environment focused on revolutionizing cancer care, doing meaningful work, and encouraging candidates who are up for the challenge even if not 100% qualified to apply.

Color

Provides genetic testing and health screenings

About Color

Color provides genetic testing and health screening services aimed at making healthcare more accessible and affordable. The company offers a variety of tests, including those for COVID-19, which help individuals learn about their genetic risks for different health conditions. These tests can be purchased directly by consumers or through healthcare providers, and Color also collaborates with employers to create personalized health programs for their workforce. What sets Color apart from its competitors is its focus on preventive healthcare and the integration of genetic counseling services, which assist individuals in understanding their results and making informed health choices. The goal of Color is to enhance overall health and wellness by empowering people with genetic insights and improving workplace health through tailored programs.

Burlingame, CaliforniaHeadquarters

2014Year Founded

$441.6MTotal Funding

SERIES_ECompany Stage

HealthcareIndustries

501-1,000Employees

Benefits

Competitive salary

Comprehensive medical, dental, vision, life, and disability benefits. Including employer HSA contributions.

401(k) match

Monthly lunch, phone, and wifi stipend for remote employees

Generous vacation policy, paid holidays and company-wide recharge days

Monthly stipend to spend on your well being

Equal paid parental leave for birthing and non-birthing parents

Four complementary clinical-grade genetic testing kits for you and your family

Risks

AI solutions may face data privacy and security challenges.

Over-dependence on AI could lead to misdiagnosis if systems fail.

Regulatory scrutiny on AI applications in healthcare may increase.

Differentiation

Color integrates AI for personalized cancer screening, enhancing early detection and treatment.

Partnership with American Cancer Society expands access to underserved communities.

Focus on comprehensive cancer care from screening to management sets Color apart.

Upsides

AI-driven screening reduces time for doctors to analyze patient records, improving outcomes.

Partnership with OpenAI enhances service offerings and market position.

Free at-home screenings align with mission of equitable healthcare access, expanding reach.

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