[Remote] Senior Manager, Mid-Market Customer Success at Color

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Experience in client management, client success strategy, operational excellence, and team development
Ability to thrive at the intersection of client management, client success strategy, operational excellence, and team development
Experience in building for growth in a mission-driven, fast-moving environment
Strong leadership and people-leadership skills
Ability to own a portfolio of complex mid-market accounts
Experience in driving high-touch client relationships and identifying opportunities for expansion, upsell, and retention
Ability to lead executive-level conversations with key accounts
Experience in ensuring consistent execution of onboarding, QBRs, and renewal processes
Ability to own and achieve strong, ambitious outcomes across the mid-market portfolio
Experience in hiring, leading, coaching, and developing a high-performing team
Ability to build a culture of accountability, feedback, and growth
Experience in defining hiring profiles, career pathways, and onboarding programs
Ability to develop and deliver enablement programs
Experience in designing and implementing scalable systems, playbooks, and engagement frameworks
Ability to partner with cross-functional teams to enhance dashboards, metrics, and automation

Responsibilities

Own a portfolio of complex mid-market accounts—from onboarding through renewal and growth—ensuring clients achieve measurable outcomes
Provide strategic oversight across the team’s book of business, supporting CSMs on portfolio planning, stakeholder management, and proactive engagement
Drive high-touch client relationships while identifying opportunities for expansion, upsell, and retention
Lead executive-level conversations with key accounts and act as the escalation point for critical issues
Ensure consistent execution of onboarding, QBRs, and renewal processes that align with Color’s growth goals
Own and achieve strong, ambitious outcomes across the mid-market portfolio in terms of customer impact, advocacy, outcomes, retention, and growth
Hire, lead, coach, and develop a high-performing team of Mid-Market CSMs focused on delivering value and impact
Build a culture of accountability, feedback, and growth through regular 1:1s, performance reviews, and professional development planning
Define hiring profiles, career pathways, and onboarding programs as the team scales
Develop and deliver enablement programs that strengthen client management, strategy, communication, and data-driven decision-making
Design and implement scalable systems, playbooks, and engagement frameworks to standardize client management across the customer journey
Partner with CS Ops, RevOps, and Data teams to enhance dashboards, metrics, and automation that improve visibility and execution
Identify repetitive workflows and streamline or automate for efficiency
Establish feedback loops, escalation protocols, and consistent processes that empower CSMs to act autonomously while aligning to company strategy
Use data to measure performance, drive insights, and continuously refine processes to improve client outcomes and operations

Skills

Color

Provides genetic testing and health screenings

About Color

Color provides genetic testing and health screening services aimed at making healthcare more accessible and affordable. The company offers a variety of tests, including those for COVID-19, which help individuals learn about their genetic risks for different health conditions. These tests can be purchased directly by consumers or through healthcare providers, and Color also collaborates with employers to create personalized health programs for their workforce. What sets Color apart from its competitors is its focus on preventive healthcare and the integration of genetic counseling services, which assist individuals in understanding their results and making informed health choices. The goal of Color is to enhance overall health and wellness by empowering people with genetic insights and improving workplace health through tailored programs.

Burlingame, CaliforniaHeadquarters

2014Year Founded

$441.6MTotal Funding

SERIES_ECompany Stage

HealthcareIndustries

501-1,000Employees

Benefits

Competitive salary

Comprehensive medical, dental, vision, life, and disability benefits. Including employer HSA contributions.

401(k) match

Monthly lunch, phone, and wifi stipend for remote employees

Generous vacation policy, paid holidays and company-wide recharge days

Monthly stipend to spend on your well being

Equal paid parental leave for birthing and non-birthing parents

Four complementary clinical-grade genetic testing kits for you and your family

Risks

AI solutions may face data privacy and security challenges.

Over-dependence on AI could lead to misdiagnosis if systems fail.

Regulatory scrutiny on AI applications in healthcare may increase.

Differentiation

Color integrates AI for personalized cancer screening, enhancing early detection and treatment.

Partnership with American Cancer Society expands access to underserved communities.

Focus on comprehensive cancer care from screening to management sets Color apart.

Upsides

AI-driven screening reduces time for doctors to analyze patient records, improving outcomes.

Partnership with OpenAI enhances service offerings and market position.

Free at-home screenings align with mission of equitable healthcare access, expanding reach.

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