Senior Manager - Customer Success

Aarhus, Denmark

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Business Software, Enterprise SoftwareIndustries

Requirements

Candidates should possess 1-2 years of procurement experience and 3-5 years of management experience, ideally with a Bachelor's or Master's degree in International Business, Supply Chain Management, Logistics, Business Economics, or a similar field. Experience implementing or using eSourcing, contract management, or supplier relationship management software solutions is preferred. Excellent interpersonal skills, high emotional intelligence, strong analytical skills, proficiency in Microsoft Office (Excel, PowerPoint), and fluency in English and Danish are required. The ideal candidate is energetic, resilient, eager to learn, has a strong work ethic, high integrity, and is comfortable presenting to senior executives.

Responsibilities

The Senior Manager, Customer Success will lead the Global Source to Contract team to drive customer satisfaction, product adoption, and loyalty. This role involves coaching and mentoring Customer Success Managers, providing strategic focus to the customer experience, and ensuring customer perspectives are communicated to business leaders for service improvements. Responsibilities include team performance management, streamlining customer interactions, acting as the Voice of the Customer to drive improvements, and identifying new sales leads and opportunities. The manager will also be accountable for churn management, retention, overseeing the Success4U program, and serving as the primary contact for resolving customer complaints and issues within the Customer Experience Leadership Team.

Skills

Customer Success Management

Team Leadership

Coaching

Mentoring

Customer Satisfaction

Product Adoption

Customer Loyalty

Go-to-Market Strategy

Operational Excellence

Performance Management

People Management

Customer Journey Mapping

Voice of the Customer (VoC)

Stakeholder Management

ERP Software

Unity

Real-time platform for interactive content

About Unity

Unity Technologies provides a platform for creating 2D, 3D, virtual reality (VR), and augmented reality (AR) content. Its main product is a real-time development platform that allows users to build and deploy interactive content across various devices, including mobile phones, PCs, and gaming consoles. Unity operates on a subscription model, offering different plans to cater to the needs of hobbyists, professional developers, and large enterprises, including free options for smaller developers. The company stands out from competitors by serving a wide range of industries, such as gaming, film, automotive, architecture, engineering, and construction, making it a versatile tool for many applications. Unity's goal is to empower creators by providing them with the tools and support needed to bring their ideas to life.

San Francisco, CaliforniaHeadquarters

2009Year Founded

$869.1MTotal Funding

IPOCompany Stage

Enterprise Software, Entertainment, GamingIndustries

5,001-10,000Employees