ServiceNow

Senior Manager - AI Process and Programs

Addison, Texas, United States

Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise Software, Cloud Computing, Artificial IntelligenceIndustries

Requirements

The ideal candidate will have over 5 years of experience in sales operations, process optimization, or a similar role, with proven experience in program management, ideally in AI, analytics, or sales enablement. They should be fluent in various AI tools, an advocate for AI, and possess the ability to translate technical concepts into business impact. Excellent communication, cross-functional collaboration, analytical, and problem-solving skills are essential, along with proficiency in CRM software and other sales tools. Demonstrated ability to lead change, drive process improvements, and strong leadership skills, including influencing, guiding, and convincing others, are required. The candidate must be able to manage change and ambiguity with an action-orientation and thrive in a dynamic environment, demonstrating curiosity, results-orientation, bridge-building, resilience, and observational skills.

Responsibilities

This role involves driving the end-to-end execution of AI programs aligned with go-to-market priorities and sales representative participation goals. Responsibilities include defining motions to enable consistency while supporting regional differences, working closely with sales and customer success leadership to align AI efforts with business outcomes, and maintaining a clear roadmap of AI initiatives. The Senior Manager will translate AI outputs into actionable insights for frontline managers and sellers, serve as the connective tissue between technical teams, operations, customer success, and sales leaders, and visualize the strategy to achieve the long-term roadmap. They will also provide suggestions to leadership on how to better achieve goals, proactively identify and recommend creative ideas to improve business operations, and stay updated with the latest industry trends and technologies.

Skills

AI
Program Management
Sales Enablement
Roadmap Development
Stakeholder Management
Cross-functional Collaboration
Data Visualization
Business Acumen

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters
2004Year Founded
$81.5MTotal Funding
IPOCompany Stage
Consulting, Consumer Software, Enterprise SoftwareIndustries
10,001+Employees

Benefits

Generous family leave
Flexible PTO
Matched Donations
Retirement benefits
Annual learning stipends
Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.
Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.
The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.
The company focuses on large enterprises, providing tailored solutions for diverse industries.
ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.
The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.
ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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