Senior Key Account Manager at Skello

Paris, Île-de-France, France

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Retail, HealthcareIndustries

Requirements

8+ years of experience in Customer Success, Account Management, or similar commercial role, ideally within a SaaS company
Proven experience managing strategic accounts (>100K€ ARR)
Experience in structuring teams or processes

Responsibilities

Analyze client behavioral and usage data to identify churn risks
Develop and implement proactive, personalized retention strategies
Manage crisis situations and negotiate contract retention terms
Maintain high satisfaction rates on the strategic accounts portfolio
Identify upselling and cross-selling opportunities through usage data analysis
Lead complex negotiations for contract expansions
Achieve revenue growth targets on the assigned portfolio
Maintain privileged relationships with VP and C-level decision-makers at clients
Participate in creating the new Key Accounts Client division
Manage and develop Care Expert and Onboarding teams serving these clients
Act as the primary Product contact for Key Accounts client needs and contribute to the roadmap definition
Structure and enhance exchanges with Product & Tech teams
Define and implement new Key Accounts management standards, including performance indicators, best practices, and Client/Sales methodologies
Contribute to the development of best practices and methodologies

Skills

Key technologies and capabilities for this role

Key Account ManagementClient RetentionUpsellingCustomer SuccessCommercial StrategyAnalytical SkillsRelationship ManagementSaaS SalesTeam Management

Questions & Answers

Common questions about this position

What are the main responsibilities of the Senior Key Account Manager?

The role focuses on client retention by analyzing data to prevent churn, implementing retention strategies, managing crises, and maintaining high satisfaction. It also involves commercial expansion through upselling and cross-selling opportunities, negotiating contract expansions, and achieving revenue growth targets. Additionally, you'll organize and structure the Key Accounts team, with the goal of taking full management in 4-6 months.

Is there a salary or compensation mentioned for this position?

This information is not specified in the job description.

What is the employment type and location policy for this role?

The position is full-time, but no specific details on remote work or office requirements are provided.

What career growth opportunities does this role offer?

The role includes the objective to take over full management of the Key Accounts division within 4-6 months upon achieving targets, including managing a dedicated team and fully structuring this strategic pole.

What makes a strong candidate for this Senior Key Account Manager position?

Ideal candidates have a hybrid skill set combining relational excellence like a Care Expert with advanced commercial and analytical expertise, strong data analysis for client behavior, negotiation skills for complex deals and crisis management, and the ability to build C-level relationships while driving retention and revenue expansion.

Skello

Workforce management software for businesses

About Skello

Skello provides a software platform for workforce management that helps businesses manage employee scheduling, time tracking, payroll calculations, and human resources tasks. The platform is particularly useful for industries with complex scheduling needs, such as restaurants, retail, and healthcare. It allows managers and employees to easily communicate and coordinate schedules, which is especially beneficial for shift-based work and part-time staff. Skello operates on a subscription model, ensuring a consistent revenue stream while allowing for ongoing improvements to the service. With a high customer satisfaction rating of 4.5 out of 5 from over 2,000 reviews, Skello stands out for its user-friendly and collaborative approach to workforce management.

Paris, FranceHeadquarters

2016Year Founded

$49.6MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

201-500Employees

Risks

Emerging platforms with similar features at lower costs increase competition.

Rapid technological advancements require continuous platform updates, straining resources.

Stricter data privacy regulations necessitate increased investment in compliance measures.

Differentiation

Skello offers real-time management indicators like payroll and productivity.

The platform is user-friendly, facilitating seamless communication and coordination.

Skello's high customer satisfaction is reflected in its 4.5/5 rating from 2,000 reviews.

Upsides

Integration with AI-driven analytics enhances scheduling accuracy and efficiency.

Demand for flexible scheduling solutions is rising with remote and hybrid work models.

Mobile-first applications in workforce management increase user engagement and accessibility.

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