Senior Key Account Manager at Skello

Paris, Île-de-France, France

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Retail, HealthcareIndustries

Requirements

8+ years of experience in Customer Success, Account Management, or similar commercial role, ideally within a SaaS company
Proven experience managing strategic accounts (>100K€ ARR)
Experience in structuring teams or processes

Responsibilities

Analyze client behavioral and usage data to identify churn risks
Develop and implement proactive, personalized retention strategies
Manage crisis situations and negotiate contract retention terms
Maintain high satisfaction rates on the strategic accounts portfolio
Identify upselling and cross-selling opportunities through usage data analysis
Lead complex negotiations for contract expansions
Achieve revenue growth targets on the assigned portfolio
Maintain privileged relationships with VP and C-level decision-makers at clients
Participate in creating the new Key Accounts Client division
Manage and develop Care Expert and Onboarding teams serving these clients
Act as the primary Product contact for Key Accounts client needs and contribute to the roadmap definition
Structure and enhance exchanges with Product & Tech teams
Define and implement new Key Accounts management standards, including performance indicators, best practices, and Client/Sales methodologies
Contribute to the development of best practices and methodologies

Skills

Key Account Management

Client Retention

Upselling

Customer Success

Commercial Strategy

Analytical Skills

Relationship Management

SaaS Sales

Team Management

Skello

Workforce management software for businesses

About Skello

Skello provides a software platform for workforce management that helps businesses manage employee scheduling, time tracking, payroll calculations, and human resources tasks. The platform is particularly useful for industries with complex scheduling needs, such as restaurants, retail, and healthcare. It allows managers and employees to easily communicate and coordinate schedules, which is especially beneficial for shift-based work and part-time staff. Skello operates on a subscription model, ensuring a consistent revenue stream while allowing for ongoing improvements to the service. With a high customer satisfaction rating of 4.5 out of 5 from over 2,000 reviews, Skello stands out for its user-friendly and collaborative approach to workforce management.

Paris, FranceHeadquarters

2016Year Founded

$49.6MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

201-500Employees

Risks

Emerging platforms with similar features at lower costs increase competition.

Rapid technological advancements require continuous platform updates, straining resources.

Stricter data privacy regulations necessitate increased investment in compliance measures.

Differentiation

Skello offers real-time management indicators like payroll and productivity.

The platform is user-friendly, facilitating seamless communication and coordination.

Skello's high customer satisfaction is reflected in its 4.5/5 rating from 2,000 reviews.

Upsides

Integration with AI-driven analytics enhances scheduling accuracy and efficiency.

Demand for flexible scheduling solutions is rising with remote and hybrid work models.

Mobile-first applications in workforce management increase user engagement and accessibility.

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