Senior IT Support Engineer at Box

New York, New York, United States

Box Logo
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, Content ManagementIndustries

Requirements

  • High energy and passion for your work and achievements
  • Excel at everything you put your heart and mind to
  • Willingness to go above and beyond
  • Excellent verbal and written communication skills
  • Excellent teamwork skills
  • Working knowledge of Windows and OSX operating systems
  • Working knowledge of Lenovo and Apple hardware
  • Knowledge of networking concepts
  • Ability to lead complex initiatives to scale and transform the business
  • 5+ years of working experience in an IT Support role
  • Comfortable going into the NYC office 5 days a week
  • Approach work with a growth mindset and leverage AI to make faster, smarter decisions

Responsibilities

  • Troubleshooting and support for all IT end user issues: mobile, desktop, audio/video, peripherals, etc
  • Procurement, asset and inventory management for all IT hardware and software
  • Cross-departmental collaboration with teams like Facilities, Sales, Engineering, Information Security, Enterprise Team
  • Managing IT communication between headquarters and remote office
  • Perform system imaging, application configurations, and security policy enforcements
  • Daily onsite office support
  • Coaching and mentoring peers
  • Leading cross-functional projects
  • Driving end-user technology decisions that impact employees worldwide

Skills

Desktop Support
Audio Video Support
User Onboarding
Application Configuration
Event Support
IT Support
End User Services

Box

Cloud-based content management and collaboration solutions

About Box

Box provides cloud-based content management and collaboration solutions that enable businesses to securely manage, share, and collaborate on their content. The platform offers features such as secure file storage, sharing, and collaboration tools, along with advanced functionalities like Box AI for Notes and Box AI for Documents, which utilize artificial intelligence to enhance productivity by providing instant answers and content creation capabilities. Unlike many competitors, Box focuses on a subscription-based model that allows clients to choose tailored pricing plans based on their specific needs, ensuring a good return on investment. The company's goal is to transform how people work together by offering a simple, secure, and efficient way to manage content in the cloud, while fostering a customer-centric approach and encouraging diverse ideas within its workforce.

Redwood City, CaliforniaHeadquarters
2005Year Founded
$548.7MTotal Funding
IPOCompany Stage
Enterprise Software, AI & Machine LearningIndustries
1,001-5,000Employees

Benefits

Health and Wellness
Family Support
Generous Time Off
Financial Benefits
Community
Evolving Workplace

Risks

Box faces strong competition from Amazon, Alphabet, and Microsoft.
Economic downturns may lead to reduced subscription revenue for Box.
AI integration may face data privacy and regulatory compliance challenges.

Differentiation

Box integrates AI to enhance content management and collaboration capabilities.
Box offers tailored solutions for diverse industries, including legal and government sectors.
Box's global presence, especially in APAC, strengthens its market position.

Upsides

Box's AI integration with Microsoft 365 Copilot enhances user experience and data management.
Box's collaboration with Bubo Defense expands its AI capabilities and partnerships.
Box Hubs streamlines enterprise content management with advanced AI technologies.

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