[Remote] Internal IT Manager at Lirio

Remote

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Consulting, SoftwareIndustries

Requirements

4–7 years of experience in IT support, systems administration, or internal IT management for teams of 50-200+ employees
Comfortable troubleshooting macOS and Windows laptops, VPN, and SaaS applications
Familiar with device management
Strong working knowledge of Google Workspace, SSO, and identity management
Excellent communicator — calm, clear, and friendly when solving problems
Passionate about helping others and keeping things running smoothly and automating things as much as possible
Thrives in a remote-first environment and can manage logistics across time zones

Responsibilities

Manage the full lifecycle of Liatrio laptops and hardware — purchasing, imaging, shipping, and reclaiming devices as employees join or leave
Configure and maintain macOS and Windows devices using MDM solutions
Set up new hires with the right accounts, permissions, and tools before their first day
Troubleshoot across multiple systems: Google Workspace, Slack, Zoom, and more
Administer and maintain internal SaaS applications (Google Workspace, Slack, Zoom, etc.)
Monitor for inactive accounts, license waste, or access anomolies
Develop and implement backup and restoration plans as appropriate
Monitor for software updates and push them via MDM or remote management tools
Assist with periodic security audits and compliance checks
Coordinate with external vendors for warranty or hardware service needs
Automate onboarding/offboarding workflows using scripting or workflow tools
Provide fast, empathetic, and clear support via Slack, Zoom, or ticketing tools

Skills

Key technologies and capabilities for this role

macOSWindowsMDMTroubleshootingVPNScriptingWorkflow toolsAccount managementDevice imagingSecurity policies

Questions & Answers

Common questions about this position

Is this a remote position?

Yes, this role supports a fully distributed team in a remote-first environment.

What skills are required for the Internal IT Manager role?

Key skills include managing macOS and Windows devices using MDM solutions, automating workflows with scripting, administering SaaS applications like Google Workspace, Slack, and Zoom, and ensuring security measures like MFA, encryption, and patching.

What is the salary or compensation for this position?

This information is not specified in the job description.

What does the work environment look like at Liatrio?

Liatrio is a boutique consulting firm with a fully distributed, remote-first team focused on engineering delivery and people enablement in a hands-on, supportive environment.

What makes a strong candidate for this Internal IT Manager role?

A strong candidate is hands-on with device management, employee support, troubleshooting, systems administration, and security enforcement, with the ability to provide fast, empathetic help in a remote setting.

Lirio

Enhances patient engagement using behavioral science

About Lirio

Lirio focuses on improving patient engagement and health outcomes in the healthcare sector by utilizing behavioral science and artificial intelligence. The company provides solutions that encourage patients to schedule and attend important health screenings, such as mammograms and colorectal cancer screenings. Their main product, Precision Nudging, applies behavioral science principles to positively influence patient behavior and is integrated into healthcare providers' systems to keep patients engaged in their health. Unlike many competitors, Lirio addresses both external and internal barriers that prevent patients from attending appointments, which enhances healthcare delivery. The company's goal is to improve overall patient outcomes through proactive health management, and it generates revenue through subscription services and partnerships with healthcare organizations.

Knoxville, TennesseeHeadquarters

2017Year Founded

$4MTotal Funding

LATE_VCCompany Stage

AI & Machine Learning, HealthcareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

10 paid holidays + holiday week company closure

Unlimited Paid Time Off

Hybrid Work Options

Risks

Increased competition from companies like Cellanome threatens Lirio's market share.

Rapid technological advancements may outpace Lirio's current platform capabilities.

Dependence on healthcare partnerships could be risky if partnerships dissolve.

Differentiation

Lirio combines behavioral science with AI for personalized patient engagement.

Precision Nudging solutions integrate into healthcare systems to improve patient adherence.

Lirio's platform addresses both external and internal barriers to patient appointments.

Upsides

Growing demand for personalized healthcare boosts Lirio's person-centered communication approach.

Rise of digital health tools creates opportunities for Lirio's engagement solutions.

Healthcare providers adopting AI interventions support Lirio's Precision Nudging solutions.

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