Senior IT Operations Engineer at Tencent

Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology, TechnologyIndustries

Requirements

Bachelor’s degree in IT, Engineering, Business, or a related field
Minimum 7 years of experience in IT project and operations management, ideally within shared services or MNC environments
Proven experience in P&L ownership, cost management, cost optimization, and strategic vendor engagement
Hands-on experience in IT asset management, data analytics, process digitalization, and automation
Proficient in project and ticket management tools such as Jira, Confluence, and ServiceNow
Strong grasp of ITIL, Agile/Scrum/Lean methodologies, and project governance frameworks (e.g., PMP, PRINCE2)

Responsibilities

Lead full lifecycle project management of IT and digital transformation initiatives across APAC and global regions
Prepare business cases, proposals, and reports for senior leadership and global stakeholders
Deliver projects on time and within budget through structured methodologies (e.g. Agile, PMP, PRINCE2)
Manage day-to-day operations of a global IT Shared Services Centre supporting over 2,000+ users in 30+ locations
Oversee IT asset management, governance controls, resource allocation, KPI/SLA compliance, and performance tracking
Establish and refine operating frameworks, SOPs, and escalation procedures to drive service quality and resilience
Lead teams of engineers and analysts; ensure high service availability and rapid incident resolution
Run a 24/7 IT Shared Services Hub with 99.90% uptime using SRE principles (SLIs/SLOs, incident postmortems)
Replace manual workflows with Python/RPA scripts, Terraform, or chatbots (e.g., Slackbot for access requests)
Asset lifecycle management (Manage tangible and intangible full lifecycle asset management, ServiceNow or similar product)
Lead a team handling Mac/Windows/Linux fleets, AV systems, and office networks (Wi-Fi, IOT devices)
Lead IT portions of audits and automate compliance evidence collection, Enforce SOC2/ISO27001 controls (device encryption, SSO, endpoint detection)
Support financial planning including cost projection and optimization, P&L alignment, and vendor contract management
Align financial planning with strategic IT goals to maximize return on investment and drive cost efficiency
Drive operational excellence through process standardization, automation, and Lean improvements
Collaborate with regional stakeholders to identify pain points, improvement opportunities, and automation potential
Monitor and enhance customer experience metrics, ensuring user satisfaction and service quality
Coach and mentor a team of 10+ IT operation specialists; overseeing performance reviews, skills assessments, training, and career development planning for team members
Foster a culture of accountability, agility, and high performance across the operations and project teams

Skills

Agile

PMP

PRINCE2

SRE

Python

RPA

Terraform

IT Asset Management

SLA Management

Incident Management

Tencent

Internet platform for social, gaming, fintech

About Tencent

Tencent is a technology company that focuses on enhancing the daily lives of internet users and assisting businesses in their digital transformation. It operates in various sectors, including social networking, entertainment, fintech, and cloud computing. Tencent's main products include WeChat, a messaging and mobile payment app with over a billion users, and Tencent Games, which produces popular video games like Honor of Kings and PUBG Mobile. The company generates revenue through online advertising, subscription services, in-app purchases, mobile payments, and cloud services. Unlike many competitors, Tencent has a diverse business model that allows it to serve both individual users and enterprises effectively. The goal of Tencent is to enrich user experiences and support businesses in their digital journeys.

Shenzhen, ChinaHeadquarters

1998Year Founded

$31.5MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise Software, Fintech, AI & Machine Learning, GamingIndustries

10,001+Employees

Benefits

Professional Development Budget

Risks

Tencent's addition to the US blacklist may affect its operations and partnerships.

Developing Call of Duty mobile version may lead to competitive tensions with Microsoft.

Investment in blockchain exposes Tencent to volatile regulatory environments.

Differentiation

Tencent's WeChat app integrates messaging, social media, and mobile payments seamlessly.

Tencent Games is a global leader with popular titles like Honor of Kings and PUBG Mobile.

Tencent Cloud offers scalable solutions for businesses, enhancing digital transformation efforts.

Upsides

Tencent's investment in blockchain technology could enhance its fintech and cloud services.

The Hunyuan-Large language model advances Tencent's AI capabilities in social networking and gaming.

Collaboration with DYXnet on AI solutions opens new avenues in digital transformation services.

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