Director, Program Management - eCommerce

Employment Type: Full-time

Position Overview

Become a part of our caring community and help us put health first. We are seeking a highly skilled Director, Program Management to oversee the development and execution of a new eCommerce business. This role requires a dynamic and results-driven leader who excels in managing complex projects independently, ensuring alignment with strategic objectives. The Director will play a key role in establishing the structure, frameworks, and operating model for a newly formed team, collaborating across functions, and delivering exceptional results in a fast-paced environment.

Responsibilities

• Architect and implement the foundational structure, frameworks, and operating model for a new eCommerce team.
• Lead end-to-end management of digital and omnichannel programs, including go-to-market planning and execution, development and ownership of readiness strategy, and robust testing plans/frameworks for successful product launches.
• Serve as the primary contact for all legal, regulatory, and compliance matters—coordinating required reviews and ensuring full adherence to company and industry standards.
• Collaborate with IT, Operations, Marketing, and external partners to ensure seamless execution and integration across business functions.
• Establish and manage detailed project plans, timelines, and budgets; proactively identify and resolve risks or obstacles and own milestone adherence.
• Develop and monitor rubrics for program performance, analyze key metrics, and provide concise updates to senior leadership.
• Drive a culture of innovation, continuous improvement, and accountability within the team.
• Manage stakeholder expectations and foster clear, consistent communication across all levels of the organization.
• Stay abreast of industry trends and best practices to inform ongoing program strategy and execution.

Requirements

• Natural leadership instincts with proven ability to innovate and influence.
• 8+ years leading digital programs or projects, ideally within eCommerce or digital retail.
• Demonstrated expertise in building and scaling new teams, including creation of operational frameworks, team structure, and governance models.
• Proven ability to design, implement, and manage go-to-market checklists, testing strategies, and frameworks.
• Direct experience managing legal, regulatory, and compliance reviews in a digital or eCommerce environment.
• Strong leadership skills, with a track record of working independently in complex, matrixed organizations.
• Excellent communication, organizational, and analytical skills.
• Experience with project management methodologies such as Agile or Scrum.
• Ability to drive results in a dynamic and evolving environment.

Travel

While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Compensation & Benefits

• Scheduled Weekly Hours: 40
• Pay Range: $168,000 - $231,000 per year
  • Note: This range reflects a good faith estimate of starting base pay. Actual pay will vary based on geographic location, demonstrated job-related skills, knowledge, experience, education, certifications, etc.
• Bonus Incentive: This job is eligible for a bonus incentive plan based on company and/or individual performance.
• Benefits: Humana offers competitive benefits supporting whole-person well-being, including:
  • Medical, Dental, and Vision benefits
  • 401(k) retirement savings plan
  • Time off (paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
  • Short-term and long-term disability
  • Life insurance
  • Many other opportunities

Company Information

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work.

Application Instructions

• Application Deadline: 07-24