Senior Global Trainer – AlinIQ AMS Middleware

Primary Objective of the Position

The Senior Global Trainer will be responsible for delivering high-impact training programs focused on AlinIQ AMS middleware solutions. This role supports global customer training enactments and internal enablement, ensuring consistent and effective knowledge transfer across regions. The position requires a strong technical background in middleware configuration and implementation within laboratory environments, combined with excellent communication and facilitation skills.

Key Responsibilities

• Design, develop, and deliver technical training programs for customers and internal teams on AlinIQ AMS middleware.
• Conduct on-site and remote training sessions, product demonstrations, and workshops.
• Collaborate with cross-functional teams to gather technical content and customer feedback for continuous improvement of training materials.
• Support field activities including customer visits, training enactments, and implementation support (willing to travel up to 50% annually).
• Maintain and update training documentation to reflect product updates and evolving customer needs.
• Act as a subject matter expert and mentor for peers, fostering a culture of knowledge sharing.
• Coordinate with regional and global stakeholders to ensure alignment of training strategies.
• Provide input on product enhancements based on customer interactions and training feedback.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Medical Informatics, or a related field.
• Minimum of 3 years of experience working directly with customers in laboratory environments, specifically on middleware configuration and implementation.
• Proven experience in delivering technical training and supporting software applications in diagnostics settings.
• Fluent in English (additional languages are a plus).
• Strong interpersonal and communication skills with a passion for teaching and mentoring.
• Ability to work independently and manage multiple priorities in a global, remote setting.
• Willingness to travel globally up to 50% annually.

Desirable Skills & Competencies

• Deep understanding of laboratory workflows and middleware systems.
• Technical proficiency with business tools (e.g., MS Office, SmartSheet).
• Strong analytical and problem-solving skills.
• High attention to detail and commitment to quality.
• Ability to innovate and contribute to training strategy development.
• Experience in global roles or multicultural environments is a plus.

Employment Details

• Employment Type: Full time
• JOB FAMILY: Field Services
• DIVISION: CRLB Core Lab
• LOCATION: Italy : Remote
• TRAVEL: Yes, 50 % of the Time