Field System Operator Trainer

Employment Type: Full-time

Who We Are

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.

What We Need

The Field System Operator Trainer will educate and train our maintenance on our Symbotic automated robots and other system-related assets, such as our automated robotic fleet vehicles. An Automation Technician Trainer will become the system expert with a focus on mechanical, PLC, electrical or electronic subsystems related to our robotics systems.

What We Do

The Field System Operator Trainer is part of the Customer Operations organization. As part of the Customer Operations organization, the training team is tasked with going to our customer sites and leading the training, coaching, and development of both Symbotic and client personnel. The training of the site personnel will be a mix of classroom training and hands-on training. The Field Operations Training team is also a key resource to the development and success of our employees at our customer site.

What You'll Do

• Design, create, and deliver training programs.
• Provide product training, process training, and technical training support to sites and internally when required.
• Train on-site personnel on how to maintain Symbotic rover bot health, cell health, and operations flow.
• Escalate customer-related issues to the appropriate departments and product owners.
• Track and document the System Operations team’s growth and report up to their managers for the duration of the training period.
• Provide support to other customers at the direction of the Manager, Field Training.
• Partner with cross-functional teams and leaders to identify ongoing training needs.
• Suggest improvements to training events, programs, and material to improve effectiveness and meet evolving needs of the business.
• Acquire, maintain, and actively provide working knowledge of all products and processes.
• Identify methods and opportunities to make diagnoses & repairs cost-efficient.
• Perform additional duties as assigned.

What You'll Need

• Bachelor’s degree or equivalent work experience required.
• Minimum of 3 years in training or instructing experience preferred.
• Ability to lead discussions effectively as a speaker in a public forum.
• Knowledge and experience in adult education.
• Ability to develop and deliver online training as well as live training.
• Ability to react and adjust quickly to training needs based on trainee's ability and balanced against a variety of customer requirements.
• 75% domestic travel required.
• Proficient in Microsoft Office and SQL.

Our Environment

• Location Type: Remote, field-based position.
• Travel: Required up to 75% of the time. Employee must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.
• Expenses: The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.
• Work Locations: Our headquarters is in Wilmington, MA. The person taking this position will be required to perform work at our customer installation locations for extended periods of time where equipment is installed and ready for commissioning.
• Physical Demands:
  • Frequently required to walk and reach with hands and arms.
  • Routinely required to work at heights of up to 45 feet and within restrictive areas of 24 inches.
  • Required to stand; climb or balance and stoop, kneel, crouch, or crawl.
  • Must regularly lift and/or move up to 50 pounds.
• Safety: Must comply with all safety requirements and protocols, including without limitation Lock Out Tag Out safety protocols and fall protection safety protocols.
• Site Work: Approximately 75% of time will be spent on a construction site with PPE required (hard hat, safety vest, steel-toed boots).