Senior Manager, Enterprise & Strategic Renewals

Salary: $112K - $168K Location Type: Remote Employment Type: Full-Time

Who We Are

AuditBoard is the leading audit, risk, ESG, and InfoSec platform on the market, having surpassed $200M ARR and continuing to grow. Over 50% of the Fortune 500, including 7 of the Fortune 10, utilize our award-winning technology for greater clarity and agility. We are highly rated by our customers on G2.com and Gartner Peer Insights.

At AuditBoard, we foster a culture of mutual inspiration, innovation, and a commitment to helping our customers and contributing to the greater good. We support each other, break through barriers, and strive to create the most loved audit, risk, ESG, and InfoSec platform. This dedication has led us to be recognized as one of the 500 fastest-growing tech companies in North America for six consecutive years by Deloitte.

Why This Role is Exciting

Drive Impact. Lead with Empathy. Grow with Us.

AuditBoard is seeking a passionate and strategic Senior Manager, Enterprise & Strategic Renewals to lead a high-performing team focused on customer retention, growth, and value realization within our largest and most strategic accounts. In this role, you will not only manage a team but also coach, mentor, and empower renewal professionals to excel in a fast-paced, customer-centric environment where outcomes and leadership by example are paramount.

This is a high-visibility, high-impact position requiring close collaboration with Sales, Customer Success, Product Marketing, and Finance to drive renewal excellence, deepen customer relationships, and maintain best-in-class retention rates. We are looking for a thoughtful, analytical, and empathetic leader capable of balancing performance with people management—someone who is comfortable diving into deals, guiding complex negotiations, and shaping the future of our renewals organization.

Key Responsibilities

• Engage Directly: Step in to support strategic customer renewals, serve as an executive escalation point, and help unblock critical paths to success.
• Partner Cross-Functionally: Collaborate closely with Sales, CS, Marketing, and Finance to align on account health, pricing strategies, and go-to-market initiatives.
• Elevate the Discipline: Continuously improve the renewal strategy through analysis, tooling, reporting, and process refinement, leveraging Salesforce and other platforms.
• Lead with Empathy: Understand and advocate for the customer journey, identifying key moments and coaching your team to approach conversations with insight and care.
• Build for the Future: Identify and support training, enablement, and career development opportunities for your team as we scale and evolve.

Attributes for a Successful Candidate

• 6+ years of experience in SaaS Renewals, Sales, or Customer Success roles with a proven track record in managing strategic customer lifecycles.
• 3+ years of people management experience, ideally leading remote or distributed teams.
• Deep experience navigating renewal negotiations with large enterprises and Fortune 500 accounts.
• Strong business acumen, with comfort analyzing data, modeling scenarios, and using insights to guide decisions.
• Confident communicator, able to engage effectively with internal executives and customer stakeholders.
• Resilient under pressure, with the ability to manage multiple priorities in a fast-moving environment without losing focus or empathy.
• Strong command of Salesforce and renewal operations best practices.
• A leader who leads by example—grounded in integrity, accountability, and a genuine desire to see their team succeed.

Our Company Values

• Customer obsession: Apply relentless focus on listening to and understanding customers as the core of everything we do.
• Win, together: Drive to be the best while supporting each other’s success.
• Gritty resilience: Thrive in a fast-paced and dynamic environment, balancing immediate priorities with long-term vision.