Senior Developer Support Engineer

Australia

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, BiotechnologyIndustries

Requirements

Candidates must possess a strong desire to help people solve problems and the ability to explain complex technical concepts to a broad audience. Required experience includes web development, REST APIs, database management, and over 4 years in technical customer support for SaaS enterprise software. Proficiency in development languages such as JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, or Python is necessary, along with the ability to manage a portfolio of tickets and excellent spoken and written English skills. The role also requires participation in an on-call rotation.

Responsibilities

The Senior Developer Support Engineer will handle technical requests via web and email, conduct empathetic conversations to troubleshoot and resolve customer issues, and submit bug reports to the Engineering team. They will also partner with Product and Engineering teams to develop subject matter expertise, contribute to internal and external knowledge bases, and participate in internal projects to improve processes and tools.

Skills

Web Development

API

Technical Support

Problem-Solving

Customer Service

Bug Reporting

Knowledge Base Management

Process Improvement

Algolia

Provides hosted search and discovery solutions

About Algolia

Algolia offers search and discovery solutions through a hosted search API, enabling businesses to create fast and relevant search experiences. Its services are particularly useful for e-commerce platforms and media companies, providing extensive support to help clients integrate advanced search capabilities. Algolia operates on a subscription model, allowing clients to access its APIs without managing infrastructure, which ensures scalability and reliability. The company aims to enhance user experience by enabling tailored and efficient search functionalities for businesses of all sizes.

Palo Alto, CaliforniaHeadquarters

2012Year Founded

$324.8MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

501-1,000Employees