Senior Deskside Consultant

Houston, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Information TechnologyIndustries

Requirements

Candidates must possess at least 5 years of related IT experience, including knowledge of server operations, infrastructure, web interfaces, and remote access tools. Experience supporting Microsoft environments in a deskside support role is essential, along with familiarity with Microsoft Office versions, Windows/Linux/Mac OS, remote support, PC/printer hardware, VPN, Citrix, Active Directory, and mobile device support. A strong understanding of ITIL Incident Management, the ability to diagnose and solve technical issues independently, and proficiency with ServiceNOW are also required. Knowledge of network security practices and anti-virus programs, coupled with excellent problem-solving and multitasking skills, are necessary.

Responsibilities

The Senior Deskside Consultant will assist customers with queries related to supported software, hardware, and computing platforms in a professional manner. Responsibilities include configuring, deploying, maintaining, troubleshooting, and supporting computer workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment. This role involves installing PC, laptop, tablet, and mobile hardware and software, monitoring desktop infrastructure performance, and planning for improved efficiency. The consultant will also troubleshoot and diagnose problems, resolve Tier 1 incidents according to service catalog specifications, and escalate Tier 2 incidents as required. Additionally, they will install applications and computer peripherals, track and escalate outages, and conduct remote troubleshooting.

Skills

Deskside Support

Hardware Troubleshooting

Software Installation

PC Configuration

Laptop Support

Mobile Device Support

Printer Support

Remote Troubleshooting

Tier 1 Incident Resolution

Tier 2 Escalation

Long View Systems

Owner representation and construction management consulting

About Long View Systems

Long View Systems provides tailored consulting services in Owner Representation and Construction Management for developers, property managers, and design professionals. Their services are designed to support projects ranging from $300,000 to $200 million, leveraging over 30 years of experience in the Mid-Atlantic market. The company stands out from competitors by offering senior-level expertise and a well-established network across various disciplines, fostering long-term relationships that go beyond simple transactions. The goal of Long View Systems is to deliver sustainable solutions that ensure projects are completed efficiently, on time, and within budget, while maintaining a strong respect for the skilled tradespeople involved in the construction process.

Calgary, CanadaHeadquarters

1999Year Founded

VENTURE_UNKNOWNCompany Stage

Industrial & Manufacturing, Real EstateIndustries

1-10Employees