Salesforce Technical Architect
Owens & MinorFull Time
Expert & Leadership (9+ years)
Candidates should possess a Bachelor's degree in computer science, engineering, mathematics, or an equivalent degree or experience. Demonstrated success in a technical field is required.
The Senior Customer Success Technical Architect will act as a trusted technical advisor and advocate for customers, ensuring their success, retention, and expansion by providing technical guidance and best practices for the Confluent product suite. This role involves partnering with internal teams to help customers accelerate time to value, maximize product consumption, and achieve business objectives by advising on architectures, patterns, and strategies for operating and maturing their Confluent subscription. Responsibilities include championing the customer internally, identifying and addressing technical objections, proactively supporting customers through technical lifecycle activities like architecture planning and security design, guiding customers on advanced technical topics, developing and presenting periodic customer reviews, documenting and transferring knowledge, influencing product roadmaps based on customer environments, and assisting with customer issues alongside support and engineering teams.
Data streaming solutions for real-time processing
Confluent specializes in data streaming solutions, focusing on helping businesses manage and process real-time data streams. Its main product is built on Apache Kafka, an open-source platform that allows users to create real-time data pipelines and streaming applications. Clients, including large enterprises and financial institutions, utilize Confluent's tools to collect, process, and analyze data streams, which helps them make quicker and more informed decisions. Unlike many competitors, Confluent offers a subscription-based model for its cloud platform, Confluent Cloud, and its on-premises software, Confluent Platform, ensuring a steady revenue stream. The company also provides professional services like training and consulting to assist clients in optimizing their data streaming solutions. Confluent's goal is to be a leader in the data streaming market, enabling organizations to leverage real-time data for improved operational efficiency.