Senior Customer Success Manager, SMB | EMEA

Spain

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, HR Tech, Fintech, Global EmploymentIndustries

Requirements

The Senior Customer Success Manager requires experience in building genuine and durable customer relationships and converting them into opportunities for long-term revenue growth. Candidates should be passionate business builders, energized by tackling complex problems and driving business impact. They must be talented generalists, comfortable diving into data for insights and confident in project managing cross-functionally with multiple stakeholders. Experience in working collaboratively in a high-performance team is essential.

Responsibilities

The Senior Customer Success Manager will serve as a trusted advisor to clients, providing strategic guidance on operational and product-related issues. They will act as an internal advocate for clients, championing new products and capabilities to facilitate client business expansion with Deel. Responsibilities include focusing on a smaller number of high-value strategic accounts, developing and executing comprehensive account strategies for long-term success, and proactively identifying risks. The role involves rallying and project managing internal stakeholders to address customer issues promptly, building relationships with senior stakeholders, understanding customer business objectives and hiring plans, and creating success plans to maximize customer experience. Regular business reviews to assess the partnership will also be conducted.

Skills

Customer Success

SMB

SaaS

Global Teams

HRIS

Payroll

Compliance

Benefits

Performance Management

Equipment Management

AI Tools

Communication

Problem-Solving

Relationship Management

Deel

HR platform for managing global workforces

About Deel

Deel provides a platform that helps businesses manage their international workforces more easily. It offers a range of services including payroll processing, compliance monitoring, and immigration support, all integrated into one system. This allows companies to handle various HR functions from a single platform, which is especially useful for those with employees in different countries. Deel stands out from its competitors by combining multiple HR services into one cohesive solution, making it simpler for businesses to operate globally. The goal of Deel is to streamline the management of global teams, ensuring that companies can focus on their core operations while staying compliant with local laws and regulations.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$660.4MTotal Funding

LATE_VCCompany Stage

Data & Analytics, Consulting, Enterprise SoftwareIndustries

5,001-10,000Employees

Benefits

Remote Work Options

Stock Options

Risks

Rapid expansion may lead to integration challenges and cultural misalignment.

Exclusion from Rippling's tender offer could affect Deel's talent acquisition.

Zellis' AI-powered platform may intensify competition in the UK and Ireland.

Differentiation

Deel integrates contracts, payments, and taxes into a single interface.

Deel offers comprehensive HR solutions for managing international workforces.

Deel's platform supports local payroll processing and compliance monitoring.

Upsides

Deel's acquisition of Assemble enhances its HR platform capabilities.

Partnership with dLocal expands Deel's reach to 15 new countries.

Deel's $650 million funding highlights strong market position and growth potential.

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