Senior Customer Success Manager - Public Sector

Staines-upon-Thames, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Software, Cloud Computing, AI, Public SectorIndustries

Requirements

Candidates must have experience leveraging or critically thinking about AI integration into work processes, decision-making, or problem-solving. A minimum of 8 years of experience in a technology-driven, consultative environment helping customers deploy and derive value from digital solutions is required. Experience in the SaaS or IT industry, ideally within the public sector, is also necessary, along with a proven track record of driving successful customer business outcomes, satisfaction, and adoption.

Responsibilities

The Senior Customer Success Manager will act as a trusted advisor and single point of contact for a portfolio of public sector customers, guiding them through their post-sale journey to maximize their ServiceNow investment. This role involves building strategic, long-term relationships, driving adoption and utilization, and ensuring business outcomes are achieved through personalized guidance and collaboration. Responsibilities include developing tailored success plans, conducting quarterly reviews, leading issue resolution, driving innovation, and collaborating with internal teams like Sales and Account Management.

Skills

Customer Relationship Management

Strategic Planning

Business Outcomes

Data Analysis

Adoption Strategy

Stakeholder Management

Cloud Platform

AI Technology

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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