Senior Customer Success Manager

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Nonprofit, Biotechnology, Financial ServicesIndustries

Requirements

Candidates should have over 5 years of experience in customer success, account management, or a similar customer-facing role. They must possess strong relationship-building capabilities, excellent communication and interpersonal skills, and a proactive, results-driven mindset with a can-do attitude. Confidence in handling difficult customer conversations is also essential.

Responsibilities

The Senior Customer Success Manager will act as a strategic partner and primary point of contact for enterprise nonprofit clients, driving platform adoption and revenue growth. Responsibilities include developing account plans, managing relationships with key stakeholders, providing strategic fundraising guidance, and leading clients through onboarding and optimization projects. The role involves collaborating with internal teams to resolve client issues and analyzing performance to recommend data-driven optimizations.

Skills

Account Management

Relationship Management

Project Management

Fundraising

B2B Account Management

Client Success

Nonprofit Sector

Platform Adoption

Revenue Growth

Strategic Planning

Risk Management

Value Selling

Competitive Intelligence

GoFundMe

Online platform for crowdfunding and fundraising

About GoFundMe

GoFundMe is an online platform that enables individuals and organizations to raise money for various needs and aspirations. Users can create fundraising campaigns in just five minutes by sharing their stories and soliciting donations from their networks and beyond. The platform caters to a wide range of clients, including those facing medical emergencies, families in need of memorial funds, students seeking educational support, and nonprofits looking for financial assistance. GoFundMe operates globally and has built a community of over 100 million people who have collectively raised $25 billion through more than 200 million donations. The company generates revenue through voluntary tips from donors and a small transaction fee on each donation, which helps cover payment processing costs and maintain platform security. GoFundMe's goal is to provide a safe and user-friendly experience for both donors and recipients, leveraging community support to help people meet their financial needs.

Redwood City, CaliforniaHeadquarters

2010Year Founded

$1,178.5MTotal Funding

SERIES_ACompany Stage

Fintech, Social ImpactIndustries

501-1,000Employees