[Remote] Senior Customer Success Manager at UiPath

Jakarta, Jakarta, Indonesia

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Automation, Artificial IntelligenceIndustries

Requirements

Candidates should have extensive experience in customer success roles with a proven track record of driving customer satisfaction, adoption, and retention. Experience with professional services, attach motions for support/services, and a background in a high-growth technology company, preferably SaaS, are required. A strategic mindset, deep understanding of professional services, adoption strategies, organization change management, and the ability to deliver impact to customers are essential.

Responsibilities

The Senior Customer Success Manager will guide customers through post-sales journeys and AI-powered transformation programs, owning the customer's overall adoption strategy and value delivery plan. This role involves leading end-to-end adoption delivery, coordinating workstreams, and ensuring adherence to success milestones. Responsibilities include serving as the primary client contact, building strong relationships, understanding client needs, tailoring success strategies, and cultivating strategic relationships with key clients to become a trusted advisor on automation. The role also requires collaborating with clients to maximize business impact through automation solutions, staying updated on industry trends, contributing to thought leadership, and working with internal teams to ensure a unified, customer-centric approach and effective issue resolution.

Skills

Customer Success Management

Adoption Strategy

Organizational Change Management

Value Delivery

Account Management

Automation

Enterprise Software

Strategic Thinking

Leadership

UiPath

Robotic process automation software solutions

About UiPath

UiPath provides robotic process automation (RPA) solutions that help businesses improve their efficiency by automating repetitive tasks. Their software allows organizations to create AI-driven workflows and manage these processes through cloud-based orchestration. This means that users can set up automated tasks that run without human intervention, which helps to lower operational costs and boost productivity. What sets UiPath apart from its competitors is its extensive marketplace for third-party integrations, allowing users to enhance their automation capabilities with additional tools and solutions. The main goal of UiPath is to empower organizations to streamline their operations and focus on more strategic activities by reducing the time spent on mundane tasks.

New York City, New YorkHeadquarters

2005Year Founded

$1,936.8MTotal Funding

IPOCompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Flexible Work Hours

Remote Work Options

Risks

Rapid AI agent evolution may outpace UiPath's current RPA offerings.

High implementation costs and rigidity of traditional RPA tools could deter clients.

Emergence of platforms like Salesforce's Agentforce may provide competitive alternatives.

Differentiation

UiPath offers AI-driven workflows enhancing business efficiency through intelligent automation.

The company provides robust governance and multiple robots on a single virtual machine.

UiPath's marketplace for third-party integrations expands its ecosystem and customer solutions.

Upsides

UiPath leads the 2024 Everest Group automation assessment, showcasing industry leadership.

The launch of AI Trust Layer enhances governance of GenAI features across the platform.

Collaboration with The Bank of East Asia expands UiPath's enterprise automation solutions.

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