Customer Success Manager
SamaSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Housing, HealthcareIndustries
Requirements
- At least 3-5 years of CSM enablement experience in a high-growth B2B startup
- Demonstrated experience building enablement programs from the ground up for CSM or post-sales teams
- Deep understanding of Customer Success workflows (onboarding, health scoring, QBRs, renewals, expansion) and associated metrics
- Comfortable navigating ambiguity, prioritizing ruthlessly, and wearing multiple hats
- Excellent instructional design, facilitation, and stakeholder-management skills
- Bonus: previously was a high performing SDR, AE, or CSM; directly engaged with prospects or customers
- Willingness to work in person at our office 4-5 days a week
Responsibilities
- Own CSM Enablement Strategy: Design, implement, and iterate on a comprehensive enablement roadmap for the CS organization
- Accelerate Ramp: Build onboarding programs that shorten time-to-productivity for new CSMs and newly launched products
- Develop Ongoing Curriculum: Create role-specific learning paths covering product expertise, customer success best practices, and industry insights
- Partner Cross-Functionally: Align with CS Leadership, Sales, Product, Marketing, and Operations to surface enablement needs and embed best-in-class practices
- Leverage Tech Stack: Ensure tools, such as Planhat and Gong, are configured and adopted to maximize CSM efficiency and insight
- Drive Content & Resource Creation: Produce playbooks, success-plan templates, QBR guides, case studies, and competitive intelligence tailored for CS use
- Certify & Coach: Build assessments and certifications to validate knowledge retention; provide call / meeting coaching and actionable feedback based on Gong & customer interactions
- Measure Impact: Define KPIs and maintain dashboards to quantify program effectiveness
Skills
Customer Success
Enablement
Onboarding
Training Programs
Playbooks
QBR Guides
Gong
Planhat
Certification
Coaching
Performance Measurement
EliseAI
Conversational AI solutions for businesses
About EliseAI
EliseAI provides conversational artificial intelligence solutions tailored for businesses in the real estate and healthcare sectors. The platform automates customer interactions and operational workflows, integrating with existing systems like Property Management Systems and Customer Relationship Management systems. For real estate clients, EliseAI streamlines the leasing process with tools for automated tour scheduling and virtual tour management, allowing potential renters to receive responses and schedule appointments 24/7. In healthcare, EliseAI acts as an AI assistant to manage patient inquiries and appointment scheduling, enhancing efficiency in medical facilities. The company operates on a Software-as-a-Service model, charging subscription fees based on service levels and customization. EliseAI's goal is to improve operational efficiency and customer satisfaction by automating routine tasks and providing valuable insights through analytics.
New York City, New YorkHeadquarters
2017Year Founded
$138MTotal Funding
SERIES_DCompany Stage
Enterprise Software, AI & Machine Learning, Real Estate, HealthcareIndustries
201-500Employees
Benefits
Equity in the company in the form of stock options
Medical, Dental and Vision premiums covered at 100%
Fully paid parental leave
Commuter benefits
401k benefits
Monthly fitness stipend
Fun company social events through our Elise and the City program
Unlimited vacation and paid holidays
Risks
Increased competition from companies like Colleen AI and Funnel may erode market share.
Expansion into healthcare faces challenges due to regulatory requirements and integration issues.
Reliance on proprietary technology poses risks if competitors develop superior solutions.
Differentiation
EliseAI integrates seamlessly with PMS, CRM, and calendar applications for efficient communication.
The platform handles 50% of tour appointments, with 27% scheduled after business hours.
EliseAI supports multiple languages, enhancing its utility in diverse markets.
Upsides
EliseAI's Series D funding of $75M boosts its market expansion and product development.
The platform's AI-driven predictive analytics improve rental pricing and occupancy forecasting.
Growing demand for AI in telehealth services aligns with EliseAI's HealthAI expansion.
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