Senior Customer Success Business Partner at Anaplan

Tokyo, Japan

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

5+ years of business consulting and implementation experience with multi-dimensional systems (Cognos, Hyperion, Business Objects, TM1 etc)
Strong client facing skills to lead and consult Japanese Enterprise companies
Experience understanding, translating, and optimizing client processes
Subject matter expertise in planning and modeling – with specialism in either Supply Chain, Finance or Sales is advantageous
Strong understanding of data integration (inbound and outbound)
Ability to travel is REQUIRED (when it is safe to do so)

Responsibilities

Own the project delivery, growth, adoption, and road map in strategic accounts with a focus on customer experience
Lead the project team of internal and external consultants
Scope, architect and run projects in an agile methodology
Serve as the architectural SME for large-scale connected planning solutions
Partner with Sales and Product throughout the customer journey and lifecycle
Support customers with training, implementation services and support, handling and escalating any issues, and ensuring solution adoption and customer satisfaction

Skills

Key technologies and capabilities for this role

Project ManagementCustomer SuccessUser AdoptionTechnical SupportImplementation ServicesConsultingTrainingStakeholder AlignmentSolution ArchitectureRoadmap Planning

Questions & Answers

Common questions about this position

What experience is required for this Senior Customer Success Business Partner role?

Candidates need 5+ years of business consulting and implementation experience with multi-dimensional systems like Cognos, Hyperion, Business Objects, or TM1, plus strong client-facing skills for Japanese Enterprise companies, experience optimizing client processes, and expertise in planning and modeling in areas like Supply Chain, Finance, or Sales.

Is travel required for this position?

Yes, the ability to travel is required when it is safe to do so.

What is the company culture like at Anaplan?

Anaplan has a Winning Culture that champions diversity of thought and ideas, encourages leadership regardless of title, commits to ambitious goals, and celebrates wins, supported by principles of being strategy-led, values-based, and disciplined in execution.

What salary or compensation does this role offer?

This information is not specified in the job description.

What makes a strong candidate for this Customer Success Business Partner position?

Strong candidates enjoy diving into issues, designing solutions, improving client outcomes, and have a systematic approach to aligning internal, external, and partner organizations through the customer journey, backed by relevant technical expertise.

Anaplan

Cloud-based business planning and performance management platform

About Anaplan

Anaplan provides a cloud-based platform for business planning and performance management, allowing organizations to connect data, people, and plans. Its tools help users model scenarios, forecast outcomes, and optimize operations, enhancing collaboration and decision-making. The company operates on a subscription model, offering features like data integration and advanced analytics, while also providing professional services such as training and consulting. Anaplan's goal is to continuously improve its platform to support businesses in making informed decisions.

San Francisco, CaliforniaHeadquarters

2006Year Founded

$291.7MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Insurance, Health & Wellness- Accidental death and dismemberment (AD&D) Insurance, Dental Insurance, Disability Insurance, Health Insurance, Vision Insurance, Life Insurance, Health Savings Account (HSA), Maternity & Paternity Leave, Unlimited PTO, Gym Discount, Sick Time

Financial & Retirement - 401k 50% match on the first 3% of base salary, Employee Stock Purchase Program (ESPP), Flexible Spending Account (FSA), Roth 401k

Home - Bereavement Leave, Fertility Assistance, Immigration Assistance, Relocation Bonus, Remote Work

Risks

Leadership changes may disrupt strategic continuity and execution.

Fluence Technologies acquisition could pose integration challenges affecting efficiency.

Dependence on NetApp for data storage creates potential dependency risks.

Differentiation

Anaplan's cloud platform connects data, people, and plans for better decision-making.

The company offers a comprehensive suite of services, including training and advisory.

Anaplan's subscription model provides a steady revenue stream and scalability for clients.

Upsides

Integration with NetApp accelerates AI initiatives, enhancing platform capabilities.

Acquisition of Fluence Technologies boosts financial consolidation and reporting features.

Partnership with Titan Wealth expands Anaplan's reach in the financial sector.

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