Senior Customer Solutions Architect at Sysdig

Pittsburgh, Pennsylvania, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cloud Security, TechnologyIndustries

Requirements

Excellent English language skills and ability to work in remote and international teams
Experience building customer relationships, including implementation and identification of expansion opportunities
10+ years experience as solutions architect, field engineering or similar customer facing roles such as sales engineering, customer success engineering or DevOps consultant, having worked with SaaS companies
Domain knowledge in Cloud Native technologies: Container, Kubernetes and Cloud
10+ years experience with DevOps tools such as Terraform, Helm and API scripting. Familiarity with security and monitoring such as Prometheus or Falco is a plus
Ability to work onsite at customer’s office in Pittsburgh at least 1-2 days a week

Responsibilities

Report to the Sr Director, Customer Success and act as the trusted advisor to customers on the Sysdig Platform
Work with customers using Sysdig Secure and Sysdig Monitor product offerings
Improve adoption and expansion within customers from a technical angle: from onboarding, to implementation and technical enablement in large enterprise environments where scale, performance, and ad-hoc solutions are complex
Understand the customer's requirements, challenges, and expected outcomes and value in their Sysdig journey
Work with Product Managers to influence the product roadmap
Conduct regular customer visits across EMEA every 4 to 8 weeks

Skills

Key technologies and capabilities for this role

Sysdig SecureSysdig MonitorFalcoCloud SecurityCustomer OnboardingTechnical ImplementationEnterprise ScaleProduct RoadmapCustomer Relationships

Questions & Answers

Common questions about this position

What is the salary range for the Senior Customer Solutions Architect position?

The U.S. annual compensation range for this full-time position is between $152,000 and $209,000 yearly USD.

Is this role fully remote, or are there office requirements?

The role requires the ability to work onsite at customer’s office in Pittsburgh at least 1-2 days a week, along with regular customer visits across EMEA every 4 to 8 weeks.

What skills and experience are required for this position?

Candidates need 10+ years as solutions architect, field engineering, or similar customer-facing roles with SaaS companies, domain knowledge in Cloud Native technologies like Container, Kubernetes and Cloud, and 10+ years with DevOps tools such as Terraform, Helm and API scripting.

What is the company culture like at Sysdig?

Sysdig emphasizes a culture where diversity fuels stronger ideas, open dialogue drives sharper decisions, and they are recognized as a Best Place to Work and one of Deloitte's fastest-growing companies for the past 5 years.

What makes a strong candidate for this role?

A strong candidate has 10+ years in customer-facing technical roles with SaaS, deep expertise in cloud native and DevOps technologies, excellent English skills for remote international teams, and experience building customer relationships for adoption and expansion.

Sysdig

Cloud-native security and monitoring solutions

About Sysdig

Sysdig provides security and monitoring solutions specifically designed for cloud-native environments, such as applications running in containers and Kubernetes. Their main products, Sysdig Secure and Sysdig Monitor, help organizations manage security risks, ensure compliance, and maintain the performance of their applications. Clients subscribe to their services on a monthly or annual basis, which allows them to access various tiers of features tailored to their needs, from basic monitoring to advanced incident resolution. Sysdig differentiates itself by focusing exclusively on cloud-native security, catering to a wide range of industries including technology, finance, healthcare, and government. The company's goal is to empower organizations to secure and optimize their applications in complex IT environments, supporting their growth and stability.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$709.6MTotal Funding

SERIES_GCompany Stage

Data & Analytics, Enterprise Software, CybersecurityIndustries

501-1,000Employees