Senior Analyst, Operations
AngiSalary not specified
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Legal TechnologyIndustries
Requirements
- 5+ years of experience in operations, reporting, or analytics roles within a SaaS or tech environment
- Deep familiarity with Salesforce structure, objects, and reporting capabilities, especially Service Cloud
- Proven experience in cross-functional collaboration and data integration across platforms
- Strong strategic thinking and stakeholder management skills
- Ability to work independently and lead reporting initiatives
- Experience with BI tools (Power BI, Tableau, etc.)
- Advanced knowledge of SQL or data querying
- Exposure to data governance or data quality frameworks
- Experience mentoring junior analysts or leading reporting projects
- Tools & Technologies: Salesforce Service Cloud (Reports & Dashboards), Excel, Power BI / Tableau, SQL, Jira or similar ticketing/intake systems
Responsibilities
- Lead the design, development, and optimization of reports and dashboards in Salesforce Service Cloud and BI tools
- Define and implement scalable reporting frameworks across Customer Support and Professional Services
- Partner with Business Operations and RevOps to align reporting structures and data governance
- Ensure data accuracy, consistency, and integrity across platforms including Salesforce, Forethought, Y Meadows, and Workday
- Map and document data flows between systems and identify opportunities for improved visibility and automation
- Collaborate with Salesforce Admins and Data teams to troubleshoot and resolve data issues
- Serve as a strategic partner for reporting needs across Support and Professional Services
- Create and manage a scalable intake and prioritization workflow for reporting requests
- Translate complex business requirements into technical reporting solutions
- Analyze trends and performance metrics to identify opportunities for operational improvement
- Present findings to senior stakeholders in a clear, actionable format
- Provide training and documentation for end-users on dashboards and reporting tools
Skills
Salesforce Service Cloud
Power BI
Tableau
Salesforce
Forethought
Y Meadows
Workday
Reporting
Dashboards
Data Integration
Data Governance
Literati
Curated book subscription service for all ages
About Literati
Literati offers a subscription service for curated book selections aimed at both adults and children. Each month, subscribers receive a new hardcover book chosen by influential figures, known as Luminaries, from various fields such as business, sports, and the arts. This approach provides readers with enriching and inspiring content. For children, Literati features a 'try before you buy' option, allowing parents to receive a selection of expertly reviewed books to ensure quality and age-appropriateness. The company differentiates itself by combining celebrity involvement with expert curation, appealing to those seeking intellectual and inspirational reading experiences. Literati's goal is to foster a love for reading through high-quality literature while generating revenue through subscription fees and book sales.
Austin, TexasHeadquarters
2017Year Founded
$89.5MTotal Funding
SERIES_BCompany Stage
Education, Consumer GoodsIndustries
201-500Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
401(k) Company Match
Short-term Disability Insurance
Parental Leave
Flexible Work Hours
Unlimited Paid Time Off
Company Equity
Risks
Increased competition from companies like Book of the Month challenges Literati's market share.
Celebrity involvement risks brand reputation if associated figures face controversies.
Integration challenges from Follett Book Fairs acquisition may disrupt Literati's operations.
Differentiation
Literati offers curated book selections with celebrity involvement, enhancing its unique market position.
The 'try before you buy' model for children's books sets Literati apart from competitors.
Literati's platform includes exclusive content and discussions, enriching the reader's experience.
Upsides
Rising interest in personalized content boosts demand for Literati's curated book services.
AI-driven personalization can enhance Literati's book selection process, improving customer satisfaction.
Celebrity and influencer marketing trends align with Literati's Luminary-curated adult book offerings.
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