[Remote] Senior Business Analyst, Clinical Operations at Spring Health

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Mental HealthIndustries

Requirements

Proactive problem solver
Comfortable working with data and systems
Excited to learn within a fast-paced environment

Responsibilities

Support the development and maintenance of dashboards, metrics, and reports to track clinical performance, staffing, utilization, and care delivery efficiency
Analyze trends in clinical operations KPIs, such as appointment volume, scheduling capacity, conversion to care, and member satisfaction
Design and maintain dashboards and reports that translate complex data into clear insights for leadership and cross-functional teams
Synthesize findings into concise narratives that inform decision-making and drive operational initiatives
Collaborate with Business Intelligence and Product teams to enhance data accessibility and reliability
Lead analysis of clinical operations KPIs including utilization, conversion to care, and care delivery efficiency
Build predictive models and scenario analyses to forecast clinical demand, staffing needs, and program capacity
Identify operational trends and propose actionable recommendations to improve workflow and service delivery
Partner with Workforce Planning, Quality, and Learning & Development to optimize staffing models and clinical frontline staff engagement
Support implementation of new initiatives, tooling enhancements, and process improvements through data-driven planning
Present recommendations and performance updates to senior leaders and stakeholders across the organization

Skills

Key technologies and capabilities for this role

Advanced AnalyticsForecastingPerformance MeasurementStrategic PlanningClinical OperationsData AnalysisCross-functional Collaboration

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a full-time, fully remote position.

What is the salary for this Senior Business Analyst role?

This information is not specified in the job description.

What skills are required for this role?

The role requires being a proactive problem solver, comfortable working with data and systems, and able to thrive in a fast-paced environment, with skills in advanced analytics, dashboard development, performance measurement, and KPI analysis.

What is the work environment like at Spring Health?

The role is in a fast-paced environment where you'll collaborate closely with clinical leaders and cross-functional teams including Business Intelligence, Quality, Workforce Planning, and Product.

What makes a strong candidate for this position?

A strong candidate is a proactive problem solver comfortable with data and systems, excited to learn in a fast-paced environment, and able to own advanced analytics, forecasting, and performance measurement.

Spring Health

Personalized mental health solutions for employers

About Spring Health

Spring Health offers personalized mental health solutions to employers and health plans, focusing on enhancing employee well-being. Their Precision Mental Healthcare system tailors support to individuals, providing options like digital resources, therapy, and medication. Users receive a customized care plan after a brief assessment, allowing them to schedule appointments and access wellness exercises easily. The goal is to improve workplace mental health by providing effective and accessible resources.

New York City, NoneHeadquarters

2016Year Founded

$452.3MTotal Funding

SERIES_ECompany Stage

HealthcareIndustries

1,001-5,000Employees

Benefits

Retirement benefits

Paid time off

Healthcare benefits

Insurance benefits

Work-life benefits

Mental health benefits

Risks

Increased competition from digital mental health platforms offering similar services at lower costs.

Rapid technological advancements may outpace Spring Health's current AI capabilities.

Potential data privacy concerns could impact user trust and compliance costs.

Differentiation

Spring Health uses Precision Mental Healthcare for personalized mental health solutions.

The company offers a comprehensive platform with digital support, therapy, and medication.

Spring Health is the first to earn nationwide third-party accreditation for clinical care.

Upsides

Spring Health raised $100M in Series E funding, valuing it at $3.3 billion.

The company collaborates with major brands like Microsoft and Target.

Spring Health's Community Care solution addresses mental health equity and social determinants.

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