Senior Customer Success Manager
BranchSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Consumer Software, Customer SuccessIndustries
Requirements
Candidates should possess empathy for people, be tech-savvy, and have the ability to explain concepts clearly and concisely both via email and video calls, with a minimum of 5 years of experience in customer implementation or a related field. Strong communication and interpersonal skills are essential, along with the ability to ask probing questions and understand technical requirements.
Responsibilities
The Senior Customer Implementation Specialist will primarily lead new client onboarding for mid/large-sized clients, spanning 60 to 90 days, defining and maintaining implementation programs, tracking key performance indicators, overseeing the implementation process, setting healthy expectations with clients, actively communicating with Account Executives and Customer Success Managers, assisting with issue escalations, participating in cross-functional groups, leading kickoff calls, overseeing complex process design and setup, serving as a Workstream expert, tracking client activity, conducting training, developing training materials, leveraging feedback for continuous improvement, and designing programs to help customers realize value.
Skills
Communication Skills
Technical Savvy
KPI Tracking
Issue Resolution
Client Adoption
Workstream
HR platform for hiring and onboarding
About Workstream
Workstream.us is a platform that helps businesses streamline their hiring and onboarding processes, particularly for hourly workers. It offers tools for applicant tracking, digital onboarding, payroll management, and employee engagement, all designed to attract and engage job candidates effectively. The platform uses artificial intelligence to automate HR tasks, allowing businesses to focus more on their employees. Workstream differentiates itself by providing a comprehensive suite of HR solutions tailored for hourly worker employment, with a subscription-based revenue model.
San Francisco, CaliforniaHeadquarters
2017Year Founded
$114.8MTotal Funding
SERIES_BCompany Stage
Enterprise Software, AI & Machine LearningIndustries
201-500Employees