Senior Consultant - Omni Channel - Germany at Infosys

Munich, Bavaria, Germany

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, ConsultingIndustries

Broad business skill set including stakeholder management, problem-solving, and resilience
Experience in gathering, validating, synthesizing, documenting, and communicating data and information for a range of audiences
Excellent interpersonal skills and strong written and verbal communication skills in country’s official language(s) (C2 proficiency) and English (C2 proficiency)
Project-related mobility/willingness to travel
Application/domain expertise, ability to lead workshops, work in matrix team structure, and assume front-end roles at client locations
Expert in order management solutions - IBM, Manhattan or Blue Yonder
Ability to advise clients on right-size DTC solution aligned to business objectives
Trusted advisor to the client to implement and enhance their omni-channel journeys
Expert on the KPIs around omnichannel and familiar with creating business cases for products in the omnichannel setup
Technology enthusiast to complement business domain expertise
Extensive industry experience in CPG & Retail
Prior consulting experience in e-commerce, m-commerce solution advisor, design and/or delivery
Experience working with multi-cultural teams across multi-locations
Ability to manage business stakeholders to deliver change management and process improvements
Excellent organisational and analytical skills along with a sound technical understanding
Self-starter with excellent communication skills

Bring omnichannel process expertise with a deep understanding of all digital channels and emerging trends, navigate and structure complex requirements
Advise clients in their omnichannel journey and guide them towards making the right choices
Understand complex requirements associated with the omnichannel journey and break them down into modular products that present a clear roadmap towards the true omnichannel state
Create tailor-made offerings to assist clients, set up and maintain an ongoing customer success model
Steer clients in selecting relevant technologies and showcase expertise in one or more technologies around order management, integrations, fulfilment, ERP, and customer service
Define and deliver the consumer journey from demand creation to fulfilment and returns
Lead large teams comprising experts in different domains and technologies to provide a single point of contact for the client in terms of design, delivery, and support
Provide ROI-based creative/strategic input as part of digital roadmaps for legacy and greenfield implementations
Ensure on-time delivery to accomplish project/team goals (results-oriented)