Senior Consultant - Omni Channel - Germany at Infosys

Munich, Bavaria, Germany

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, ConsultingIndustries

Requirements

Broad business skill set including stakeholder management, problem-solving, and resilience
Experience in gathering, validating, synthesizing, documenting, and communicating data and information for a range of audiences
Excellent interpersonal skills and strong written and verbal communication skills in country’s official language(s) (C2 proficiency) and English (C2 proficiency)
Project-related mobility/willingness to travel
Application/domain expertise, ability to lead workshops, work in matrix team structure, and assume front-end roles at client locations
Expert in order management solutions - IBM, Manhattan or Blue Yonder
Ability to advise clients on right-size DTC solution aligned to business objectives
Trusted advisor to the client to implement and enhance their omni-channel journeys
Expert on the KPIs around omnichannel and familiar with creating business cases for products in the omnichannel setup
Technology enthusiast to complement business domain expertise
Extensive industry experience in CPG & Retail
Prior consulting experience in e-commerce, m-commerce solution advisor, design and/or delivery
Experience working with multi-cultural teams across multi-locations
Ability to manage business stakeholders to deliver change management and process improvements
Excellent organisational and analytical skills along with a sound technical understanding
Self-starter with excellent communication skills

Responsibilities

Bring omnichannel process expertise with a deep understanding of all digital channels and emerging trends, navigate and structure complex requirements
Advise clients in their omnichannel journey and guide them towards making the right choices
Understand complex requirements associated with the omnichannel journey and break them down into modular products that present a clear roadmap towards the true omnichannel state
Create tailor-made offerings to assist clients, set up and maintain an ongoing customer success model
Steer clients in selecting relevant technologies and showcase expertise in one or more technologies around order management, integrations, fulfilment, ERP, and customer service
Define and deliver the consumer journey from demand creation to fulfilment and returns
Lead large teams comprising experts in different domains and technologies to provide a single point of contact for the client in terms of design, delivery, and support
Provide ROI-based creative/strategic input as part of digital roadmaps for legacy and greenfield implementations
Ensure on-time delivery to accomplish project/team goals (results-oriented)

Skills

Key technologies and capabilities for this role

OmnichannelOrder ManagementIntegrationsFulfilmentERPCustomer ServiceStakeholder ManagementProblem SolvingTeam Leadership

Questions & Answers

Common questions about this position

What is the salary for the Senior Consultant - Omni Channel role?

This information is not specified in the job description.

Is this position remote or hybrid?

The position is hybrid.

What skills are required for this role?

Required skills include expertise in order management solutions like IBM, Manhattan or Blue Yonder, omnichannel process expertise with digital channels, stakeholder management, problem-solving, resilience, excellent communication skills in the country's language and English (C2 proficiency), and extensive experience in CPG & Retail with prior consulting in e-commerce.

What is the company culture like at Infosys?

Infosys offers an entrepreneurial, high-growth environment with 300,000 employees, dynamic organization allowing work across functional business pillars, collaboration with expert colleagues, and emphasis on diverse thinking and strong mindset.

What makes a strong candidate for this position?

Strong candidates have application/domain expertise to lead workshops in matrix teams, are trusted advisors for omnichannel journeys, experts in omnichannel KPIs and business cases, technology enthusiasts with CPG & Retail experience, and prior consulting in e-commerce.